TradeLink

Customer Success Manager

• You act as a strategic advisor to our customers by understanding their business objectives to demonstrate early value creation and help them achieve the impact they desire.
• You build and maintain trusting relationships with each new customer, develop project champions, and identify key stakeholders.
• You ensure TradeLink is adopted across the organization and enable digital transformation by applying comprehensive change management principles.
• You take ownership of your customers’ roll-out processes along all steps of our customers' journey incl. Partner-activation.
• You identify, comprehend, and clearly articulate user requirements to enable customer-focused product development.
• You proactively identify opportunities within the customer base for up-selling and cross-selling TradeLink services.
• You work closely with the sales team to evaluate and confirm opportunities, contributing to the overall growth of our network.

Senior Customer Success Manager – Logistics

Business Development Rep

• Own the first stages of the sales funnel by initiating buying processes with creative, multi-channel, multi-persona strategies.
• Conduct high-quality research and personalized discovery to deeply understand prospect pain points and position TradeLink’s value.
• Deliver early impact pitches and first discovery presentations as a TradeLink expert.
• Fully manage your account portfolio, assessing business models, opportunity value, and navigating complex stakeholder structures.
• Work closely with Account Executives, GTM, and business leaders to drive coordinated strategies and cross-company projects.
• Champion best practices in sales pipeline management (e.g. SPICED), data quality, clear communication, creative tactics, and impact-driven thinking.

Business Development Manager

• You act as a strategic advisor to our customers by understanding their business objectives to demonstrate early value creation and help them achieve the impact they desire.
• You build and maintain trusting relationships with each new customer, develop project champions, and identify key stakeholders.
• You ensure TradeLink is adopted across the organization and enable digital transformation by applying comprehensive change management principles.
• You take ownership of your customers’ roll-out processes along all steps of our customers' journey incl. Partner-activation.
• You identify, comprehend, and clearly articulate user requirements to enable customer-focused product development.
• You proactively identify opportunities within the customer base for up-selling and cross-selling TradeLink services.
• You work closely with the sales team to evaluate and confirm opportunities, contributing to the overall growth of our network .

Senior Customer Success Manager – Logistics

Business Development Manager

Senior Customer Success Manager, Logistics