Customer Success Manager, Safety/Pharmacovigilance
Veeva Systems
Customer Success Specialist – ClimateTech
Kupa Global
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Owning a portfolio of clients (likely including German-speaking accounts) and managing onboarding, adoption, retention, and ongoing success.
- Building trust with senior stakeholders (internally and externally), able to push back and hold the line with leadership when needed.
- Acting as a bridge between clients and the product/tech teams, translating complex problems into simple terms and ensuring customer feedback informs product improvements.
- Championing the “why” mindset — asking critical questions to challenge assumptions and keep the team focused on meaningful priorities, not just reacting.
- Supporting internal CS operations, such as process building, documentation, dashboards, and feedback systems, so the team can scale effectively.
- Driving projects with urgency, balancing thoughtful problem-solving with a willingness to take action and iterate quickly.
- Collaborating with sales as part of a go-to-market “pod,” where sales owns revenue and CS owns adoption, retention, and expansion.
Requirements
- At least 3-5 years of experience in customer success or related fields, and over 5 years of total work experience
- Exposure or interest in regenerative agricultural, nature markets, or nature conservation topics
- Experience working within larger, more established Customer Success teams (10-20) in prior roles
- Experience with account management, not just troubleshooting
- Fluent in German and English
Benefits
- Paid Time Off
- Work From Home (Remote)
- Training & Development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successaccount managementprocess buildingdocumentationdashboardsfeedback systemsproject management
Soft skills
building truststakeholder managementcritical thinkingproblem-solvingcollaborationcommunicationadaptability