Surecomp

Customer Success Manager

• Develop and maintain strong, strategic relationships with enterprise customers by understanding their business objectives, workflows, and technical environments.
• Lead the entire customer lifecycle: onboarding, adoption, satisfaction, retention, and expansion.
• Drive revenue growth through upsell and renewal opportunities, aligned with a clear account strategy.
• Monitor account health metrics and proactively address risks and pain points to reduce churn.
• Collaborate with Product, R&D, and Support teams to ensure customer feedback influences product roadmaps and service improvements.
• Serve as the customer advocate within Surecomp, ensuring internal stakeholders stay aligned with customer needs and expectations.
• Maintain accurate CRM records and manage a data-driven pipeline for expansion and renewal activity.