Surecomp

Customer Success Manager

• Develop and maintain strong, strategic relationships with enterprise customers by understanding their business objectives, operational workflows, and technical environments.
• Lead complex customer onboarding and implementation programs, managing long-term projects involving banks and corporate enterprises adopting Surecomp’s SaaS platforms.
• Act as the project leader for customer implementations, responsible for planning, milestone tracking, execution, and delivery coordination across internal and customer teams.
• Manage project governance structures including status meetings, steering committees (SteerCo), executive briefings, and implementation reviews.
• Work closely with customers to adapt and align Surecomp solutions to their operational processes, ensuring successful adoption within their trade finance environment.
• Coordinate and manage complex integrations with internal banking systems, third-party platforms, and financial messaging networks.
• Drive revenue growth through upsell and renewal opportunities, aligned with a clear enterprise account strategy.
• Monitor account health metrics and proactively address risks, project delays, or adoption challenges.
• Collaborate with Product, R&D, Professional Services, and Support teams to ensure customer feedback influences product roadmaps and service improvements.
• Serve as the customer advocate within Surecomp, ensuring internal stakeholders remain aligned with customer priorities and expectations.
• Maintain accurate CRM records and manage a data-driven pipeline for expansion and renewal activity.

Enterprise Customer Success Manager

• Act as a strategic partner to enterprise customers
• Own the entire post-sale relationship, from onboarding to expansion
• Collaborate with cross-functional teams and become a trusted advisor to customers
• Maintain accurate CRM records and manage a data-driven pipeline for expansion and renewal activity.

Consultant

• Lead the full presales cycle including discovery, product demonstrations, solution scoping, and RFP responses.
• Design tailored solutions based on client requirements and industry best practices.
• Deliver compelling presentations and demos of digital trade finance offerings.
• Collaborate closely with Sales, Product, Delivery, and Marketing teams across regions.
• Act as a subject matter expert in client conversations and industry events.
• Maintain a deep understanding of trade finance trends and customer needs.
• Contribute to go-to-market strategies and support commercial opportunities.

Enterprise Customer Success Manager

Customer Success Manager

Solution Consultant – Presale