Surecomp

Enterprise Customer Success Manager

Surecomp

full-time

Posted on:

Location Type: Remote

Location: Anywhere in Europe

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Develop and maintain strong, strategic relationships with enterprise customers by understanding their business objectives, operational workflows, and technical environments.
  • Lead complex customer onboarding and implementation programs, managing long-term projects involving banks and corporate enterprises adopting Surecomp’s SaaS platforms.
  • Act as the project leader for customer implementations, responsible for planning, milestone tracking, execution, and delivery coordination across internal and customer teams.
  • Manage project governance structures including status meetings, steering committees (SteerCo), executive briefings, and implementation reviews.
  • Work closely with customers to adapt and align Surecomp solutions to their operational processes, ensuring successful adoption within their trade finance environment.
  • Coordinate and manage complex integrations with internal banking systems, third-party platforms, and financial messaging networks.
  • Drive revenue growth through upsell and renewal opportunities, aligned with a clear enterprise account strategy.
  • Monitor account health metrics and proactively address risks, project delays, or adoption challenges.
  • Collaborate with Product, R&D, Professional Services, and Support teams to ensure customer feedback influences product roadmaps and service improvements.
  • Serve as the customer advocate within Surecomp, ensuring internal stakeholders remain aligned with customer priorities and expectations.
  • Maintain accurate CRM records and manage a data-driven pipeline for expansion and renewal activity.

Requirements

  • 5+ years of experience in Customer Success, Enterprise Account Management, Implementation Management, or Program Management within a SaaS environment.
  • Proven experience managing large enterprise implementations or complex onboarding projects, including planning, execution, and stakeholder coordination.
  • Strong project management experience, including milestone tracking, implementation planning, and delivery governance.
  • Experience working with executive stakeholders and complex enterprise environments.
  • Commercially savvy with strong negotiation and stakeholder engagement skills.
  • Proficiency in CRM tools and Customer Success platforms.
  • Experience working with cross-functional teams to deliver complex enterprise programs.
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementimplementation managementstakeholder coordinationmilestone trackingonboardingenterprise account managementdata-driven pipeline managementnegotiation
Soft Skills
customer advocacystrategic relationship buildingcommunicationcollaborationcommercial awareness