Surecomp

Customer Success Manager

Surecomp

full-time

Posted on:

Location Type: Remote

Location: Anywhere in Europe

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About the role

  • Act as a strategic partner to enterprise customers
  • Own the entire post-sale relationship, from onboarding to expansion
  • Collaborate with cross-functional teams and become a trusted advisor to customers
  • Maintain accurate CRM records and manage a data-driven pipeline for expansion and renewal activity.

Requirements

  • 3+ years of experience in Customer Success, Account Management, Implementation, or a similar role within a SaaS environment
  • Experience working directly with customers during onboarding or implementation phases, including training, coaching, and guiding customers through system adoption
  • Proven success managing enterprise accounts and consistently exceeding expansion and renewal targets
  • Commercially savvy with strong negotiation and stakeholder engagement skills
  • Proficiency in CRM tools and Customer Success platforms
  • Experience working with cross-functional teams to deliver outstanding customer outcomes.
Benefits
  • Hands-on support, training, and coaching throughout their journey
  • Strategic partner to enterprise customers
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementImplementationOnboardingTrainingCoachingSystem AdoptionData-Driven PipelineExpansion TargetsRenewal Targets
Soft Skills
Strategic PartnershipCollaborationTrusted AdvisorNegotiationStakeholder Engagement