Customer Success and Project Manager
Enterprise Bot
Junior Customer Success Manager
Accountable
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇩🇪 Germany
Visit company websiteSalary
💰 €30,000 - €40,000 per year
Job Level
Junior
About the role
- Support our Customer Success team with user inquiries from Germany
- Develop and implement your own ideas and concepts for user communication
- Collaborate with colleagues in Berlin and Brussels to further develop our user communication
- Participate in running continuous experiments to improve Customer Success in Germany
- Basic reporting and measurement of key customer satisfaction metrics
- Close collaboration with the Marketing and Product teams to ensure an excellent customer journey.
Requirements
- Completed degree or vocational training, or relevant professional experience
- You are outgoing with strong communication skills and a good degree of empathy
- You have strong empathy and can easily relate to our German users
- You bring a hands-on mentality and initiative, are motivated and results-oriented
- You are interested in self-employment and related topics
- Ideally, you already have some initial experience in this area
- You have flawless written and spoken German and can express yourself well
- You are comfortable with business English
- You are eager to work in a growing, highly motivated startup and enjoy contributing actively to the company through your work.
Benefits
- Competitive salary (€30,000 - €40,000)
- We cover the cost of your Deutschlandticket
- Lunch subsidy
- Permanent contract - we want to work with you long-term
- An international, highly motivated team
- Long-term prospects with opportunities for advancement
- Excellent working conditions with a home-office option
- Team events and offsites across Europe
- Steep learning curve through a high degree of autonomy
- Direct collaboration with management and the founders
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
strong communication skillsempathyoutgoinghands-on mentalityinitiativemotivatedresults-orientedflawless written and spoken Germancomfortable with business Englishactive contribution
Certifications
completed degreevocational training
