Accountable

Customer Success Manager

• You actively contribute to the business success of Accountable Banking.
• You help optimize workflows that drive the success of Accountable Banking.
• You support the design of internal and external processes.
• As part of the Customer Success team for Accountable Banking Germany, you are involved in direct customer communication to support our users.
• You act as the interface between our users and our banking partner.
• You develop your own ideas and concepts for user communication and implement them in coordination with the team.
• You work with our colleagues in Berlin and Brussels to further develop user communication and engagement.
• You assist with continuous testing to improve our user journeys in the mobile and web apps.
• You work closely with our Marketing and Product teams to ensure an excellent customer journey.

Junior Customer Success Manager – Accountable Banking

Account Manager

• Partnership acquisition: build and manage a structured pipeline of accounting firms (inbound + outbound)
• Conduct discovery meetings and demos; handle objections; close partnership agreements
• Segment the market and target outreach to the highest-potential firm profiles
• Lead onboarding for new partners: setup, define expectations, success plan, and next steps
• Define a clear rollout plan (first client cohort, timeline, partner responsibilities)
• Handoff ongoing adoption and account farming to the Account Manager once initial milestones are achieved
• Represent Accountable in the field: events, meetups, partner visits, webinars
• Improve the sales motion: stages, scripts, cadence, and CRM hygiene
• Provide structured partner insights to Product (patterns, needs, objections)

Sales Manager – Accountant Partnerships, French-speaking

• Adoption ownership
• Own a portfolio of accountant partners and drive usage of core workflows
• Build success plans per firm
• Track adoption signals and proactively follow up
• Run recurring trainings (online and in-person): onboarding refreshers, feature updates, best practices
• Create repeatable playbooks and internal workflows to scale partner success
• Ensure partners know 'how to win' with Accountable for self-employed
• Help accountants plan and execute rollouts to their self-employed clients
• Support partner initiatives together with Marketing
• Coordinate internally when a partner needs extra attention
• Help our BV/SRL (limited companies) clients find success with accountant partners
• Collect partner insights and objections
• Maintain a structured backlog of needs and share with Product
• Communicate improvements and releases back to partners to drive further adoption
• Activated partners and reduced time-to-activation
• Partners running real rollouts
• Retention and engagement of the partner base
• Clear internal visibility: CRM cleanliness, partner health tracking, quarterly success reviews

Junior Customer Success Manager – Accountable Banking

Sales Manager – Accountant Partnerships, French-speaking

Account Manager – Accountant Partnerships