Accountable

Customer Success Manager

• As a Junior Customer Success Officer (Tax Coach), you are the first point of contact for tax-related questions.
• You assist our users via chat, email, phone, and video conference.
• You support the community with demonstrations, webinars, and by writing FAQs.
• You act as a bridge between self-employed users and our product team to convey new ideas and resolve issues.
• You design strategies to retain users and persuade them to subscribe and file their taxes with us.
• You contribute to improving our UX and work closely with the marketing team.

Junior Customer Success Officer – FR/EN

• As a Junior Customer Success Officer (Tax Coach), you are the first help for tax questions.
• Via chat, email, phone or video call, you assist our users.
• You support the community with demos, webinars and drafting FAQs.
• You act as a bridge between self-employed users and our product team, both for passing on new ideas and resolving issues.
• You devise strategies to retain and persuade users to subscribe and submit taxes with us.
• You contribute to improving our UX and work closely with the marketing team.

Junior Customer Success Officer

User Researcher

• You talk with users, listen closely, identify patterns, bring structure to complex topics, and help the product team solve the right problems
• You conduct interviews with users, tax advisors, and other relevant target groups in Germany
• You identify pain points, misunderstandings, and untapped opportunities across the user journey
• You structure qualitative and quantitative insights so they are directly usable by Product, Design, and Engineering
• You formulate clear problem statements and help prioritize opportunities and improvements
• You work closely with our CPO and Product Owners on UX, clarity, and local relevance for the German market
• You bring order to complex tax and product-related issues and translate them into clear requirements
• You additionally support surveys, analyses, testing, and operational discovery processes as needed

Junior Customer Success Officer – FR/EN

Junior Customer Success Officer

Founder Associate – Product & User Research