Accountable

Customer Success Manager

• Our smart mobile app makes it easy for freelancers to take care of their taxes – without bureaucracy or forms.
• Our goal is to make the future of self-determined work a reality.
• With the expansion of Accountable Banking, we now offer our users even more: A free business account that automatically sets aside money for your taxes, lets you pay bills and expenses directly from the app, and much more.
• As part of the Customer Success Team for Accountable Banking, you will be in direct communication with customers to support our users (NL/FR/EN).
• You will act as an interface between our users and our banking partner.
• You will develop your own ideas and concepts for user communication and implement them after consultation.
• You will work with our colleagues in Berlin/Brussels on the further development of user communication.
• You will assist with ongoing testing to improve our user journeys in the mobile and web app.
• You will work closely with our marketing and product teams to ensure a perfect customer journey.

Customer Success Officer, drietalig NL/FR/EN – Accountable Banking