Accountable

Customer Success Manager

• Unterstützung unseres Customer Success Teams bei Nutzeranfragen aus Deutschland.
• Entwicklung und Umsetzung eigener Ideen und Konzepte für die Nutzerkommunikation.
• Zusammenarbeit mit unseren Kolleg:innen in Berlin/Brüssel bei der Weiterentwicklung unserer Nutzer-Ansprache.
• Einstieg in die kontinuierliche Durchführung von Experimenten, um unseren Customer Success in Deutschland zu verbessern, einschließlich der User Journeys in der Mobile & Web App von Accountable.
• Grundlagen des Reporting und die Messung der wichtigsten Kennzahlen der Zufriedenheit der Kund:innen.
• Enge Zusammenarbeit mit den Marketing & Product Teams, um eine perfekte Customer Journey zu gewährleisten.

Customer Success Manager – Bereich Steuern

• Support our Customer Success team with user inquiries from Germany
• Develop and implement your own ideas and concepts for user communication
• Collaborate with colleagues in Berlin and Brussels to further develop our user communication
• Participate in running continuous experiments to improve Customer Success in Germany
• Basic reporting and measurement of key customer satisfaction metrics
• Close collaboration with the Marketing and Product teams to ensure an excellent customer journey.

Junior Customer Success Manager

• Our smart mobile app makes it easy for freelancers to take care of their taxes – without bureaucracy or forms.
• Our goal is to make the future of self-determined work a reality.
• With the expansion of Accountable Banking, we now offer our users even more: A free business account that automatically sets aside money for your taxes, lets you pay bills and expenses directly from the app, and much more.
• As part of the Customer Success Team for Accountable Banking, you will be in direct communication with customers to support our users (NL/FR/EN).
• You will act as an interface between our users and our banking partner.
• You will develop your own ideas and concepts for user communication and implement them after consultation.
• You will work with our colleagues in Berlin/Brussels on the further development of user communication.
• You will assist with ongoing testing to improve our user journeys in the mobile and web app.
• You will work closely with our marketing and product teams to ensure a perfect customer journey.

Customer Success Manager – Bereich Steuern

Junior Customer Success Manager

Customer Success Officer, drietalig NL/FR/EN – Accountable Banking