SupportYourApp

Operations

• Prepare, process, and maintain accurate sales invoices while supporting accounting-related administrative tasks
• Follow up on accounts receivable and communicate with customers regarding invoices, payments, and contract-related matters
• Verify customer orders and ensure all details are correctly processed and documented in internal systems
• Update customers on the status of their files, orders, and ongoing administrative processes
• Enter, update, and monitor sales contracts within the database while maintaining high data quality standards
• Manage general administrative responsibilities including reception support, phone handling, and office management tasks
• Support day-to-day operational activities and contribute to the successful execution of internal operational projects
• Ensure smooth communication between internal departments and customers to improve service efficiency and customer satisfaction
• Maintain organized documentation and administrative records while ensuring deadlines and follow-ups are completed on time

Administration & Operations Specialist, Fluent Dutch

Accounting Manager

• Manage day-to-day accounting operations, including accounts payable and accounts receivable
• Handle escalations related to financial discrepancies and ensure timely and accurate resolution
• Support financial reporting, reconciliation, and month-end close processes
• Ensure compliance with internal financial policies, procedures, and standards
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI

Accounting Support Consultant, Fluent English

Consultant

• Deliver outstanding customer support via chats, emails, and calls
• Assist customers with product-related inquiries
• Support customers throughout the purchase process
• Stay up to date with product changes and updates.
• Troubleshoot technical issues over the phone
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

Product Support Consultant, Water Solutions

Customer Support

• Deliver outstanding customer support via emails, chats and calls;
• Follow internal procedures and SOPs;
• Collaborate with internal teams to ensure efficient issue resolution;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

Customer Support Consultant, Fluent German and English

Customer Support Consultant, fluent German, English

Support Engineer

• Deliver outstanding customer support via chats, emails and tickets;
• Managing troubleshooting processes, handling escalations, and backlog maintenance;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with other teams.

Technical Support Consultant, Fluent English, Native Spanish

• Set up and configure our complex B2B product with advanced functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.);
• Conduct demo calls to understand client business needs and deliver compelling product presentations;
• Develop and lead client training sessions to ensure strong adoption and effective product usage;
• Troubleshoot technical issues, including API requests, data flows, and integrations;
• Act as a trusted advisor by proactively managing the client journey and ensuring long-term success;
• Manage a portfolio of accounts, focusing on retention and identifying growth opportunities;
• Collaborate with product and engineering teams to resolve complex technical challenges;
• Build strong, long-lasting relationships with customers through clear and proactive communication.

Technical Support Engineer, Fluent English

• Respond to customer inquiries via phone, email, and chat in a professional and efficient manner;
• Troubleshoot technical issues and provide step-by-step guidance to customers;
• Collaborate with other departments to resolve customer inquiries;
• Escalate complex issues to the appropriate team for resolution;
• Document customer interactions;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists;

Technical Support Consultant, Fluent Greek & English

• Deliver outstanding customer support via phone calls, chats, and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

Customer Support Consultant, Hospitality, Fluent English

Account Manager

• Take part in new client integrations and manage one or several accounts simultaneously;
• Act as the main point of contact between clients and internal support teams;
• Ensure support processes meet agreed KPIs, SLAs, QA standard;
• Monitor service quality, team discipline, and performance via internal and external QA tools;
• Analyze key metrics, prepare reports, and identify areas for improvement;
• Gather client feedback and translate it into actionable improvements for internal teams;
• Work closely with internal teams to ensure seamless service delivery;
• Maintain internal product and process documentation;
• Support hiring, onboarding, and professional growth of team members;
• Take a leadership role within projects and contribute to long-term client success.

Account Manager, Asian Market

• Deliver outstanding customer support via phone calls, chats, and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists.

SupportYourApp

Administration & Operations Specialist, Fluent Dutch

Administration & Operations Specialist, Fluent Dutch

Accounting Support Consultant, Fluent English

Product Support Consultant, Water Solutions

Customer Support Consultant, Fluent German and English

Customer Support Consultant, fluent German, English

Technical Support Consultant, Fluent English, Native Spanish

Technical Support Consultant, Fluent English, Native Spanish

Technical Support Engineer, Fluent English

Technical Support Consultant, Fluent Greek & English

Customer Support Consultant, Hospitality, Fluent English

Account Manager, Asian Market

Account Manager, Asian Market

Customer Support Consultant, Fluent English

Account Manager, Fluent English - Asian Market