Technical Support Consultant, VPS & Trading

SupportYourApp

Technical Support Consultant delivering outstanding technical support remotely, collaborating with global clients and enhancing customer relationships in a flexible work environment.

Posted 5/27/2026contractRemote • 🇧🇦 Bosnia and HerzegovinaLeadWebsite

About the role

Key responsibilities & impact

Deliver outstanding technical support via emails and chats
Build strong and lasting customer relationships
Keep up with evolving tools and technology
Handle sensitive customer data with care and security
Apply the latest and greatest customer happiness practices
Maintain deep understanding of client solutions and meet KPI
Communicate with developers and cross-functional specialists

Requirements

What you’ll need

Excellent English communication skills (at least C1 level)
Experience in a technical support role
Experience with VPS setup and management
Strong understanding of Windows Server administration
Familiarity with trading platforms such as TradingView, TradeStation, and NinjaTrader
Strong analytical thinking and research skills
Positive, proactive and responsible attitude
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits

Comp & perks

Flexible schedule
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time, but also – internal health policy
Responsive leadership interested in your development and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportVPS setupWindows Server administrationanalytical thinkingresearch skills

Soft Skills

communication skillscustomer relationshipspositive attitudeproactive attituderesponsible attitude