Customer Support Consultant, Fluent German & English

SupportYourApp

Customer Support Consultant providing support in German and English for a leading global support organization. Engage clients through emails and calls while working remotely.

Posted 6/2/2026contractRemote • 🇨🇴 ColombiaJuniorWebsite

About the role

Key responsibilities & impact

Deliver outstanding customer support via emails and calls;
Follow internal procedures and SOPs;
Collaborate with internal teams to ensure efficient issue resolution;
Handle sensitive customer data with care and security;
Apply the latest and greatest customer happiness practices;
Maintain deep understanding of client solutions and meet KPI;
Communicate with developers and cross-functional specialists.

Requirements

What you’ll need

Excellent German and English language skills (at least C1 level for both speaking and writing);
6–12 months of experience in customer support;
Strong analytical thinking and research skills;
Positive, proactive and responsible attitude;
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Benefits

Comp & perks

Fixed schedule: Monday–Friday, 10 AM–6 PM UTC
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time, but also – internal health policy
Responsive leadership interested in your development and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer supportanalytical thinkingresearch skillsKPI management

Soft Skills

communicationproactive attituderesponsible attitudecollaboration