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Technical Support Consultant, Fluent English
SupportYourAppCustomer Support Consultant assisting clients and resolving inquiries in a remote global environment. Supporting tech companies with outstanding customer service through emails and chat.
About the role
Key responsibilities & impact- Deliver outstanding customer support via emails and chat
- Resolve customer’s inquiries related to billing, how-to-use, technical issues and bugs
- Create reports to maintain feedback up to date
- Escalate complex issues to engineers as needed
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
Requirements
What you’ll need- Excellent English communication skills (both spoken and written)
- At least 2 years of experience in customer support is a must
- Basic troubleshooting skills
- High emotional intelligence and empathy
- Tech-savvy, able to test and troubleshoot basic technical issues
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Benefits
Comp & perks- Flexible schedule
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time, but also – internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supportbilling inquiriestechnical troubleshootingreport creationKPI management
Soft Skills
communication skillsemotional intelligenceempathyanalytical thinkingproactive attitude