Cloud Support Engineer, Fluent English

SupportYourApp

Technical Support Engineer providing remote cloud support in a multilingual environment. Focused on troubleshooting complex issues and delivering outstanding service to customers abroad.

Posted 5/27/2026contractRemote • 🇧🇷 BrazilJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

AWSCloud

About the role

Key responsibilities & impact

Deliver outstanding technical support via emails and phone calls;
Troubleshoot complex technical issues;
Provide technical support with networking, cloud products;
Escalate incidents clearly, including impact, timeline, and reproduction steps;
Ensure smooth troubleshooting for customer events, while working closely with internal teams.

Requirements

What you’ll need

Excellent English communication skills (at least C1 for both spoken and written);
At least 1–2 years of proven experience in a Technical Support role;
Experience as Cloud Support Engineer;
Outstanding problem-solving abilities, and a customer-focused attitude.
Bachelor’s Degree in Computer Science, Information Technology, or a similar discipline;
AWS certificate.

Benefits

Comp & perks

Flexible schedule
Opportunity to cooperate fully remotely;
Inclusive international environment;
Compensation in USD;
Rewards for referring friends;
Balance between project workload and personal time, but also – internal health policy;
Responsive leadership interested in your development and long-lasting cooperation;
Greenhouse conditions for self-development;
A culture built on trust, with no time-tracking requirements.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttroubleshootingnetworkingcloud productsproblem-solving

Soft Skills

communication skillscustomer-focused attitude

Certifications

AWS certificate