Client Service Specialist
Telligen
Customer Service Representative
SuperStaff
full-time
Posted on:
Origin: • 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage a high volume of incoming calls, emails, and online chats from customers who are placing orders, inquiring about an order, product information, and general order assistance
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by going the extra mile
- Stay current with industry changes/trends to provide best in class service
- Meet personal/team qualitative and quantitative targets
Requirements
- Proficient in the required language
- Excellent organizational and time-management skills.
- Ability to work in a fast-paced environment.
- Demonstrates the ability to communicate with others effectively, listen closely and convey points clearly.
- Strong affinity for customer services.
- Shows the ability to calm patients during a stressful situation.
- Proficient with Microsoft Word, Excel, and Outlook
