Lead Administrative Specialist
Weave
Customer Service Representative
Premier Systems
full-time
Posted on:
Origin: • 🇺🇸 United States • North Carolina, Utah, Virginia, West Virginia
Visit company websiteSalary
💰 $18 per hour
Job Level
Mid-LevelSenior
About the role
- Handle inbound and/or outbound calls, assist customers with inquiries, resolve issues, and provide exceptional service while representing the organization professionally.
- Answer inbound calls and/or make outbound calls to customers in a courteous, timely, and professional manner.
- Provide accurate information, resolve customer concerns, and escalate complex issues when necessary.
- Follow call scripts, compliance requirements, and company procedures.
- Accurately document customer interactions in the system.
- Meet performance goals related to call quality, handling time, and customer satisfaction.
- Collaborate with team members and supervisors in a fully remote environment.
Requirements
- Previous call center experience (credit card, government, marketing, or similar)
- Excellent communication and active listening skills.
- Strong problem-solving ability with attention to detail.
- Comfortable using computer systems, multi-tasking, and navigating multiple applications during calls.
- Must be a U.S. Citizen and able to pass a background check.
- Ability to work full-time on a set schedule.
- Reliable high-speed internet connection and quiet remote workspace.
