Premier Systems

Customer Support

• Handle inbound and/or outbound calls, assist customers with inquiries, resolve issues, and provide exceptional service while representing the organization professionally.
• Answer inbound calls and/or make outbound calls to customers in a courteous, timely, and professional manner.
• Provide accurate information, resolve customer concerns, and escalate complex issues when necessary.
• Follow call scripts, compliance requirements, and company procedures.
• Accurately document customer interactions in the system.
• Meet performance goals related to call quality, handling time, and customer satisfaction.
• Collaborate with team members and supervisors in a fully remote environment.

Customer Service Representative