Territory Sales Manager, Mid-Atlantic Region
Open Farm Pet
Field Service Technician
Sunrise Global Marketing
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Providing technical service and maintenance support at customer locations.
- Installing, maintaining, and repairing equipment out in the field; potential travel throughout the Southeast Region.
- Diagnosing errors or technical problems and determining proper solutions.
- Effective time management with ability to prioritize workload demands.
- Provide technical training in-person, digitally, or with written programs when necessary.
- Following all company procedures while representing Greenworks: code of conduct, safety practices, and policies.
- Support Customer Service with Sales Force activated action items hourly / daily and complete daily reports reporting issues and resolutions.
- Maintain a service vehicle and adhere to the Greenworks Vehicle Policy.
- Responsible for understanding, facilitating, and coordinating all efforts in regard to the A3S / Greenworks Fleet Connect (remote product support).
- Performs all other duties as requested.
- Requires 80-90% travel at peak season; may require international travel; provide training and support to dealers/distributors.
Requirements
- Education from a technical school majoring in Automobile Repair, Electromechanical Maintenance, or another similar field and/or 3 years' work experience with electric/battery operating equipment and systems.
- Advanced mechanical and electronic knowledge.
- Proven experience with troubleshooting equipment and systems identifying issues to determine the root cause.
- Be proficient in the operation of various measuring tools and instruments, including but not limited to multimeter, clamp meter, temp. recorder, AC/DC power source.
- Must be able to read and interpret electrical schematics and blueprints.
- Knowledge of CAN BUS protocol preferred.
- Proficient communication skills (verbal and written) with the ability to provide conflict resolution.
- Proven track record on Key Performance Indicators (KPI’s) driving results for the company, department, and personal success.
