Sunrise Global Marketing

Field Engineer

• Providing technical service and maintenance support at customer locations.
• Installing, maintaining, and repairing equipment out in the field; potential travel throughout the Southeast Region.
• Diagnosing errors or technical problems and determining proper solutions.
• Effective time management with ability to prioritize workload demands.
• Provide technical training in-person, digitally, or with written programs when necessary.
• Following all company procedures while representing Greenworks: code of conduct, safety practices, and policies.
• Support Customer Service with Sales Force activated action items hourly / daily and complete daily reports reporting issues and resolutions.
• Maintain a service vehicle and adhere to the Greenworks Vehicle Policy.
• Responsible for understanding, facilitating, and coordinating all efforts in regard to the A3S / Greenworks Fleet Connect (remote product support).
• Performs all other duties as requested.
• Requires 80-90% travel at peak season; may require international travel; provide training and support to dealers/distributors.

Field Service Technician