Sun Life

Software Engineer

• Design, engineer, and deliver scalable, secure, and standardized desktop solutions aligned with the enterprise end‑user computing roadmap.
• Act as a subject matter expert for desktop engineering, owning engineering standards, technical roadmaps, service improvements, and platform enhancements.
• Serve as a technical lead on desktop initiatives, building, validating, testing, and documenting solutions while ensuring smooth operational handover and knowledge transfer.
• Design, build, and maintain Windows 11 deployment strategies including imaging, provisioning, upgrade paths, and lifecycle management.
• Engineer and maintain endpoint management solutions using SCCM and Microsoft Intune, including co‑management where applicable.
• Support the Global Software Delivery teams Windows servicing strategies including deployment rings, update orchestration, and phased rollout of feature and quality updates using Windows Update for Business, SCCM, and Intune.
• Develop, implement, and maintain desktop security baselines, compliance policies, and endpoint hardening standards aligned with security requirements.
• Perform and remediate desktop baseline scanning and compliance assessments to ensure endpoints meet security and operational standards.
• Manage hardware platforms including model onboarding, driver packaging, BIOS/firmware updates, and lifecycle refresh activities.
• Implement solutions to improve desktop stability, performance, security, patching, and overall end‑user experience.
• Maintain accurate and current technical documentation for all desktop services and solutions in accordance with service design standards.
• Balance a busy operational workload while independently running desktop engineering projects from a technical perspective (with PM support).
• Identify when additional capacity is required and engage or coordinate contract and partner resources to support delivery.
• Collaborate with operations and support teams to analyze incident, problem, and trend data for continuous improvement.
• Work closely with infrastructure, security, service desk, and front‑line support teams to ensure desktop solutions are supportable and aligned.

Desktop Engineer

Risk

• Use technical expertise and clinical experience to coordinate with senior management, claims specialists, underwriting, sales team, and TPAs to review medical claims for appropriateness, identify cost savings opportunities, and assess potential risk.
• Investigate and negotiate medical and prescription charges, suggest care alternatives, and identify billing errors for potential cost savings opportunities.
• Review complex medical treatment plans for appropriateness and coverage, including treatments such as transplants, CAR-T therapies, and up-and-coming gene therapies.
• Create and facilitate educational presentations for a variety of internal and external audiences.

Senior Clinical Consultant, Health and Risk Solutions

• Design, engineer, and delivering scalable, secure, and standardized desktop solutions aligned with the enterprise end‑user computing roadmap.
• Act as a subject matter expert for desktop engineering, owning engineering standards, technical roadmaps, service improvements, and platform enhancements.
• Serve as a technical lead on desktop initiatives, building, validating, testing, and documenting solutions while ensuring smooth operational handover and knowledge transfer.
• Design, build, and maintain Windows 11 deployment strategies including imaging, provisioning, upgrade paths, and lifecycle management.
• Engineer and maintain endpoint management solutions using SCCM and Microsoft Intune, including co‑management where applicable.
• Support the Global Software Delivery teams Windows servicing strategies including deployment rings, update orchestration, and phased rollout of feature and quality updates using Windows Update for Business, SCCM, and Intune.
• Develop, implement, and maintain desktop security baselines, compliance policies, and endpoint hardening standards aligned with security requirements.
• Perform and remediate desktop baseline scanning and compliance assessments to ensure endpoints meet security and operational standards.
• Manage hardware platforms including model onboarding, driver packaging, BIOS/firmware updates, and lifecycle refresh activities.
• Implement solutions to improve desktop stability, performance, security, patching, and overall end‑user experience.
• Maintain accurate and current technical documentation for all desktop services and solutions in accordance with service design standards.
• Balance a busy operational workload while independently running desktop engineering projects from a technical perspective (with PM support).

Desktop Engineering Specialist

Machine Learning Engineer

• Provide Principal‑level technical leadership for the MLOps squad within the Analytics Platform, influencing architecture and standards across multiple teams
• Design, build, and evolve production‑grade MLOps and ML platform capabilities, including model lifecycle management, CI/CD, evaluation, monitoring, and governance
• Spend ~ 60% hands‑on in software engineering, building high‑quality, testable, maintainable services, frameworks, APIs, and shared libraries that enable ML and GenAI at scale
• Spend ~ 40% on platform, cloud, and MLOps enablement, ensuring solutions are secure, scalable, observable, and cost‑effective
• Act as a technical authority for AWS‑based ML platforms, leading design decisions and guiding adoption of new cloud and GenAI services
• Establish and evolve engineering and MLOps standards, patterns, and best practices across squads
• Partner closely with Architecture, Security, Risk, and Product teams to reduce delivery, operational, and model governance risk
• Lead by example through code reviews, design reviews, incident analysis, and operational improvements
• Mentor senior and intermediate engineers, raising the overall technical bar without direct people management

Principal Software Engineer – MLOps

Analyst

• Review claims and interpret contracts
• Disperse reimbursement and ensure documentation supports Stop Loss claim determination
• Provide customer service and manage financial risk for assigned claims
• Develop, coordinate, and implement action plans for claims management

Stop Loss & Health Claim Analyst

• responsible for reviewing claims, interpreting and comparing contracts, dispersing reimbursement, and ensuring that all claims contain the required documentation to support the Stop Loss claim determination
• responsible for customer service, and the financial risk associated with an assigned block of Stop Loss claims
• applying the appropriate contractual provisions
• plan specifications of the underlying plan document
• professional case management resources; and claims practices, procedures and protocols to the medical facts of each claim to decide on reimbursement or denial of a claim
• accountable for developing, coordinating and implementing a plan of action for each claim accepted to ensure it is managed effectively and all cost containment initiatives are implemented in conjunction with the clinical resources

Financial Planning and Analysis

• Reporting & Analysis Hand on role that builds and improves financial models/processes to support monthly and quarterly reporting
• Analyze expense trends to drive management action to optimize operating expenses
• Utilize data driven models to report outcomes for financial and non-financial metrics including value added commentary and insights
• Planning Support the expense budgeting, forecasting, strategic plan and annual plan process
• Demonstrated ability to develop expense roll forwards from cycle to cycle
• Finance Transformation Ability to recognize and implement continuous improvements
• Ability to document financial models and processes to enable repeatable and sustainable processes
• Other Build strong partnerships with business leaders and become a trusted financial advisor
• Lead/support ad hoc financial analysis/consulting as required (e.g. expense studies, cost benefit analysis etc.)
• Understand, and be able to explain to business partners, common charges and Sun Life expense management process

Senior Financial Analyst

Platform Engineer

• Deploy, administer, and continuously enhance Mandiant Security Validation (MSV) within the Security Visibility program, including onboarding/updating adversary emulation content, scheduling and tuning validation runs, integrating results with detection/response processes, and producing actionable reporting/metrics to drive control and detection improvements.
• Analyze information systems utilizing various cybersecurity techniques and lead security initiatives and enterprise level projects implementing security solutions and performing POC/POV for new technologies.
• Able to work independently with high degree of ambiguity and deliver expected outcomes, be focused on the end deliverables, and build trust with internal clients and peers.
• Responsible to deploy, support and maintain new and existing security technologies that are deployed within Sun Life and owned and supported by the team.
• Implement risk driven security controls and provide SME (Subject Matter Expertise) during Audit.
• Investigate and respond to security incidents, adhering to defined SLA’s..
• Identify risks to the business and recommend strategies to address those risks.
• Manage the capacity and resiliency of security systems protecting Sun Life’s internal and client data.
• Collaborate and build trust with security peers, vendors, and other Sun Life teams to enhance security posture and best practices.
• A change catalyst for Digital transformation, using JIRA, Confluence, estimating stories, setting definition of done, completing and tracking story updates and assignments.
• Smoothly transition and operationalize projects and products. This includes developing roles & responsibilities (RACI), completing product documentation and educating the teams who will be performing BAU (Business as usual) the day-to-day work.
• Document, update and maintain cyber security playbooks, policies and knowledge base articles used to support the established Incident Management and CSIRT processes.
• Continuously improve operational and security platform processes.

Senior Security Platform Engineer

Counselor

• Advisors enjoy building long-term relationships with people and helping them create a plan for every stage of life.
• Gain knowledge of Sun Life products, tools, and processes and develop practical skills by working directly with Sun Life clients.
• Obtain two licenses (insurance products and mutual funds).
• Gain experience handling inbound and outbound calls and delivering comprehensive life insurance, health insurance, and wealth management solutions to new and existing Sun Life clients.
• Conduct business development activities and begin to define your market.
• Carry out key activities to complete the program and launch your career as an advisor.

Trainee Financial Advisor – Development Program

Data Analyst

• Focuses on Rewards, Recognition, and Field Performance Analytics within Sun Life’s Distribution organization.
• Design, maintain, and evolve qualification models for major Recognition programs.
• Lead forecasting exercises to project future-year qualifiers and program sizing.
• Build and maintain Tableau dashboards and analytical views used by leadership and field teams.
• Standardize recurring campaign and recognition processes to improve data quality and on-time delivery.
• Investigate discrepancies in production, points, and qualifier counts, ensuring data quality.

Data Analyst, Rewards & Recognition

Pricing Analyst

• Assess the requirements, risks, competitive pressures and financial feasibility of Defined Contribution pricing cases
• Use the Pricing Model to produce pricing scenarios and alternate fee options for new and in-force Defined Contribution pension plans
• Use data to determine the appropriate benchmark and recommend fees that are appropriate based on the quantitative and service level specifications of the pension plan
• Summarize analyses and recommendations clearly and concisely to obtain pricing approvals according to established Pricing Guidelines
• Propose and communicate pricing options/changes for new and existing plans to Customer Relationship Executives/Managers and Regional Directors of Business Development
• Prepare Letter of Commitment Document to be presented to clients
• Analyze the requirements and costs associated with the recordkeeping services identified in the Request For Proposal (RFP) received from Regional Directors of Business Development
• Maintain and update Pricing Model and supporting infrastructure

Senior Pricing Analyst

• Investigate situations of fraud and/or abuse with a focus on medical providers and facilities
• Conduct plan member and service provider interviews
• Respond to inquiries and escalations
• Maintain all databases and logs pertaining to Investigations
• Prepare and participate in court/complaint cases to resolve investigations
• Research, gather data, prepare and organize documentation for plan sponsors, police and management
• Identify trends, report on issues and suggest appropriate actions to both internal and external clients
• Perform on-site audits of service providers.

Investigator, Fraud Risk Management

Compliance

• Provides operational guidance in the effective delivery of services to clients, members, and stakeholders
• Collaborates on service delivery, corporate and division strategic priorities and compliance with implementation of all regulatory requirements
• Reports to the director within the Compliance department
• Handles contractual and regulatory quality and compliance for California government program clients
• Serves as the compliance subject matter expert (SME) to the operational leads in implementation of compliant processes
• Administers an organizational quality management system and monitors progress against strategic and contractual quality-related goals
• Develops training programs to ensure compliance with legal and contractual obligations
• Coordinates and communicates all compliance activities and programs to internal departments and external clients
• Maintains up-to-date knowledge of developments in all legislative and regulatory implications for DentaQuest California
• Oversees the operational aspects of California compliance and Quality, providing audit and monitoring oversight

Associate Director, Quality and Compliance

Customer Advocate

• Facilitate expedient and accurate resolution to client inquiries/issues/concerns
• Coordinate any special Benefit Administrator requests
• Manage, follow-through, and resolve all client inquiries, issues, and concerns
• Develop and maintain customized reporting requests from clients
• Submit and provide all necessary data for amendments/revisions
• Develop and maintain excellent working relationships with internal departments
• Maintain a comprehensive knowledge of the Absence Management product
• Act as back-up for the CRE/Sr. CRE on the assigned block of business
• Maintain complete documentation of all activities in Salesforce
• Identify and drive continuous improvements
• Analyze trends and perform root cause analysis
• Escalate issues with root cause analysis to inform overall strategy
• Recommend innovative ideas that can drive growth

Senior Client Advocate

• Provide fundamental structured credit analysis within the CMBS, ABS, and MBS sectors
• Develop and maintain close relationships with portfolio managers, traders, other research analysts, communicating and collaborating effectively to review investment opportunities and provide market updates
• Utilize analytical skills to leverage existing portfolio management systems and third-party surveillance tools to provide timely updates, opinions of value and engage portfolio managers on potential transaction opportunities
• Communicate effectively with active issuers to deepen research relationships and acquire advancement knowledge with the goal of improving ideas and access to investments
• Recommend individual and/or sector investments with an owner’s mindset putting the interests of our clients first
• Support growth by working on prospective client portfolio reviews, finals presentations, etc
• Participate in team discussions on economic and market trends, being willing to challenge consensus views

Desktop Engineer

Senior Clinical Consultant, Health and Risk Solutions

Desktop Engineering Specialist

Principal Software Engineer – MLOps

Stop Loss & Health Claim Analyst

Stop Loss & Health Claim Analyst

Senior Financial Analyst

Senior Security Platform Engineer

Trainee Financial Advisor – Development Program

Data Analyst, Rewards & Recognition

Senior Pricing Analyst

Investigator, Fraud Risk Management

Associate Director, Quality and Compliance

Senior Client Advocate

Director, Structured Products Analyst