Senior Client Advocate

Sun Life

Senior Client Advocate at Sun Life resolving client inquiries and managing special requests. Building relationships and driving service improvements in Benefits Administration.

Posted 4/14/2026full-timeWellesley Hills • Connecticut, Maine, Massachusetts, Montana • 🇺🇸 United StatesSenior💰 $73,200 - $109,800 per yearWebsite

About the role

Key responsibilities & impact

Facilitate expedient and accurate resolution to client inquiries/issues/concerns
Coordinate any special Benefit Administrator requests
Manage, follow-through, and resolve all client inquiries, issues, and concerns
Develop and maintain customized reporting requests from clients
Submit and provide all necessary data for amendments/revisions
Develop and maintain excellent working relationships with internal departments
Maintain a comprehensive knowledge of the Absence Management product
Act as back-up for the CRE/Sr. CRE on the assigned block of business
Maintain complete documentation of all activities in Salesforce
Identify and drive continuous improvements
Analyze trends and perform root cause analysis
Escalate issues with root cause analysis to inform overall strategy
Recommend innovative ideas that can drive growth

Requirements

What you’ll need

5+ years of client service experience
Demonstrated deep Group Employee Benefits product knowledge
Proficiency in Short-Term Disability, Long Term Disability, Life, Leave / Absence Management and Supplemental Health
College degree preferred
Ability to work accurately and effectively in a fast-paced environment
Ability to actively listen to clients
Knowledgeable, service-oriented professional approach
Ability to influence the horizontal process
Excellent problem solving skills
Strong knowledge of systems and technology
Excellent verbal and written communication skills
Thorough comprehension of contract provisions and administrative policies and procedures
Extensive, in-depth knowledge of group insurance products and processes
Proficient with Microsoft Tools including PowerPoint, Word and Excel
Knowledge of Salesforce

Benefits

Comp & perks

Comprehensive benefits
Generous vacation and sick time
Market-leading paid family, parental and adoption leave
Medical coverage
Company paid life and AD&D insurance
Disability programs
Partially paid sabbatical program
401(k) employer match
Stock purchase options
Employer-funded retirement account

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Group Employee Benefits product knowledgeShort-Term DisabilityLong Term DisabilityLife InsuranceLeave ManagementAbsence ManagementSupplemental Healthroot cause analysisreportingproblem solving

Soft Skills

client service experienceactive listeningservice-orientedinfluencecommunicationrelationship managementcontinuous improvementanalytical thinkingadaptabilityteam collaboration