Operations Manager
RecruitMe Plus
Job Level
Mid-LevelSenior
About the role
- Receive and process customer orders in SAP, ensuring accurate transmission to production or warehouse and resolving issues with technical, finance, operations, warehouse, and transport departments.
- Prepare and send required customer documentation (certificates, delivery notes, invoices, safety data sheets).
- Monitor customer orders through all stages (color center, production, warehouse, transport) to ensure timely delivery.
- Control and plan customer deliveries to optimize logistics and detect potential sales losses.
- Carry out proactive sales activities with customers to drive revenue growth.
- Manage collection and rotation of returnable empty containers, ensuring availability at the plant.
- Oversee customer stock deposits, including planning shipments and monthly consumption invoicing.
- Handle product returns by creating return orders in SAP, coordinating warehouse collection, and archiving documentation.
- Process debit and credit notes for customer account management.
- Register customer complaints through the ETQ system and coordinate follow-up actions.
Requirements
- Education in Administration, International Trade, Logistics, or a related field.
- Previous experience in administration or customer service (preferably in logistics or industrial environments).
- Strong command of English and French (spoken and written) — proficiency will be tested during the interview.
- Ideally a good level of Dutch (not required but preferable).
- Proficient in Microsoft Office Suite, with solid knowledge of Excel.
- Previous experience with SAP or other ERPs is highly desirable.
- Strong communication skills, customer-oriented mindset, and ability to resolve issues effectively.
