Director, Americas Portfolio and Global Performance – Real Estate and Workplace Services
Pure Storage
Tableau
RSO Account Manager
SUMMUS
full-time
Posted on:
Origin: • 🇺🇸 United States • California, Oregon
Visit company websiteSalary
💰 $75,000 - $85,000 per year
Job Level
Mid-LevelSenior
Tech Stack
SwiftTableau
About the role
- Serve as the primary point of contact for hospital system clients, fostering strong relationships and clear communication between clients and internal teams
- Respond to client inquiries and manage escalations, driving swift resolution in partnership with cross-functional teams to maintain satisfaction
- Plan and facilitate client meetings, including regular check-ins, ensuring agendas are clear, discussions are focused, and outcomes are actionable
- Oversee client implementations, coordinating project plans, timelines, deliverables, and documentation to ensure seamless onboarding and adoption
- Maintain comprehensive documentation and shared resources for client activity, updates, and deliverables to ensure alignment and transparency
- Send, track, and manage data files with accuracy, security, and timeliness
- Partner with internal teams (Operations, Clinical, Product, Data, etc.) to execute on client needs and deliver successful outcomes
- Develop and maintain standard operating procedures (SOPs) and workflows that support scalable project management and operational excellence
- Prepare and deliver reporting and presentations for clients, highlighting progress, value delivered, and key initiatives
- Proactively identify opportunities to optimize processes, enhance client experience, and strengthen relationships
- Stay current on industry trends and remote healthcare advancements, applying insights to improve programs and client delivery
Requirements
- 4 years of professional experience in a client-facing account management, project management or client success roles plus a Bachelor’s degree
- Experience in a health-related industry or hospital system a plus
- Proven ability to manage multiple stakeholders, balance competing priorities, and maintain attention to detail
- Experience facilitating client meetings and managing cross-functional projects
- Strong communication, organization, and problem-solving skills
- Passion for creating exceptional client experiences in healthcare
- Strong interest in the intersection of client service, project operations, healthcare, and technology
- Ability to work independently and as part of a team
- Comfortable working with data files, documentation, and reporting tools such as HEX, Tableau or Microsoft Data BI
- West Coast based location (U.S. Pacific Time Zone) required
