SUMMUS

Account Manager

• Serve as the primary point of contact for hospital system clients, fostering strong relationships and clear communication between clients and internal teams
• Respond to client inquiries and manage escalations, driving swift resolution in partnership with cross-functional teams to maintain satisfaction
• Plan and facilitate client meetings, including regular check-ins, ensuring agendas are clear, discussions are focused, and outcomes are actionable
• Oversee client implementations, coordinating project plans, timelines, deliverables, and documentation to ensure seamless onboarding and adoption
• Maintain comprehensive documentation and shared resources for client activity, updates, and deliverables to ensure alignment and transparency
• Send, track, and manage data files with accuracy, security, and timeliness
• Partner with internal teams (Operations, Clinical, Product, Data, etc.) to execute on client needs and deliver successful outcomes
• Develop and maintain standard operating procedures (SOPs) and workflows that support scalable project management and operational excellence
• Prepare and deliver reporting and presentations for clients, highlighting progress, value delivered, and key initiatives
• Proactively identify opportunities to optimize processes, enhance client experience, and strengthen relationships
• Stay current on industry trends and remote healthcare advancements, applying insights to improve programs and client delivery

RSO Account Manager