Key Account Manager – Associate Partner, Insurance
FICO
Account Manager
Sully.ai
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $130,000 - $180,000 per year
Job Level
Mid-LevelSenior
About the role
- Own a portfolio of healthcare accounts, ensuring strong adoption and satisfaction.
- Drive renewals and minimize churn by building trusted, long-term relationships with decision makers.
- Identify and execute expansion opportunities (upsell and cross-sell) to grow account revenue.
- Partner with Customer Success and Support teams to deliver seamless onboarding and ongoing value.
- Provide customer insights and feedback to Product and Engineering to shape roadmap priorities.
- Serve as a trusted advisor to physicians and healthcare leaders, partnering to eliminate administrative burdens and transform care delivery.
- First-month focus: ramp up on Sully.ai’s product, build relationships, conduct account health checks, and develop joint onboarding/adoption strategies with Customer Success.
- 90-day success OKRs: achieve at minimum 10% gross retention across assigned accounts; identify expansion opportunities; establish executive-level relationships with key decision makers in 100% of accounts.
Requirements
- 3+ years in account management, customer success, or post-sales relationship management.
- Track record of meeting or exceeding renewal and expansion goals.
- Exceptional relationship-building and stakeholder management skills.
- Strong communication and problem-solving abilities, with executive presence.
- Comfortable operating in a fast-paced, high-growth startup environment.
- Experience working with healthcare organizations and physician groups. (Nice-to-Have)
- Familiarity with EHR systems, healthcare SaaS, or workflow automation. (Nice-to-Have)
- Background in both retention- and growth-focused account management. (Nice-to-Have)
- Please be aware that, unfortunately, at this time, we are unable to sponsor new visas.
Benefits
- Competitive Compensation: Enjoy a competitive salary, equity, and the opportunity to make a real difference.
- Offers Equity
- Offers Commission
- Remote-First Culture: Work with a talented, mission-driven team in a flexible, remote environment.
- Early-Stage Impact: Join early and play a critical role in shaping our partnership roadmap and overall company growth.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcustomer successpost-sales relationship managementrenewal goalsexpansion goalsproblem-solving
Soft skills
relationship-buildingstakeholder managementcommunicationexecutive presence
