Salary
💰 $69,100 - $139,600 per year
About the role
- Proactively manage and collect on assigned customer accounts to ensure timely payments.
- Monitor aging reports and follow up on overdue invoices via phone, email, or customer portals.
- Research and resolve payment discrepancies and disputes in coordination with internal departments.
- Apply payments and credits to customer accounts accurately in the ERP system.
- Document collection activities and maintain up-to-date records of customer interactions.
- Recommend accounts for escalation or third-party collection based on risk and aging.
- Assist in monthly AR reporting and analysis to identify trends or risks.
- Support audits and internal controls related to AR processes.
- Collaborate with Sales, Customer Service, and Billing teams to resolve account issues.
Requirements
- Bachelor's degree
- 4+ years of professional experience.
- Experience with ERP systems (e.g., SAP, Oracle, NetSuite) preferred.
- Excel expertise (Pivot tables, V Lookups, etc)
- Flex Financial exposure/ experience.
- Knowledge of accounting principles and credit/collections best practices.
- Familiarity with B2B collections processes.
- Experience working with cross-functional teams in a large or matrixed organization.