Tech Stack
GoJavaJavaScriptPythonRuby
About the role
- Build highly consultative trusted relationships with c-level executives and technical decision makers to provide business and technical thought leadership and become a trusted advisor.
- Architect business models with customers to drive new monetization opportunities and growth for both the user and Stripe.
- Be a key member of a Stripe account team with deep involvement in defining the customer strategy.
- Identify and close new complex opportunities, and accelerate solution adoption; align with the customer’s product and business roadmap.
- Drive thought leadership and advise CIO, CTO, COO, CRO, CDO, Head of Product Engineering and Head of Payments.
- Design and apply Stripe’s solutions to customer challenges; develop and articulate end-to-end customer transformation journeys, future roadmaps and architectures with deep third-party integrations.
- Conduct business analysis and background research on customers, industries, and competitors to support growth for the user's business.
- Lead strategy engagements, perform in-depth customer discovery, and evangelize proposed solutions through executive briefings, readouts, presentations, workshops and solution demos.
- Expand Stripe’s footprint within existing accounts to new global markets and business units by introducing new capabilities and local payment methods.
- Act as the “Voice of the Customer” to bring insights, trends and opportunities to leadership, product and engineering teams.
- Participate in sales forecasting, Quarterly Business Reviews and account/territory planning.
- Travel approximately 25% to connect in-person with users and collaborate internally.
Requirements
- 10+ years of experience in a similar customer-facing engineering role such as solution consultant, solutions architect, sales engineer, for a global software enterprise.
- 8+ years of experience in pre-sales
- Experience in the payments/ billing / invoicing / issuing / banking / Fintech space
- Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels.
- Effective group-facilitation skills and confidence in proposing and leading customer meetings to gain strategic footing and pursue opportunities.
- Thorough understanding of the software development lifecycle and API architectures; a background in writing code in Ruby, Python, JavaScript, Java, Go is a plus.
- Outstanding spoken and written communication skills, presentation skills, and confidence in explaining complex concepts to both technical and non-technical audiences.
- Ability to operate independently in a highly ambiguous and fast-paced environment
- Passion to take on ownership and drive change in a constantly evolving environment.
- Superior verbal and written communication skills in English
- Ability to travel per business needs
- Preferred: Prior experience in consulting
- Preferred: Experience at a growth stage internet/software company