GBG Plc

Senior Professional Services Consultant

GBG Plc

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Senior

Tech Stack

AWSAzureCloudGoGoogle Cloud PlatformJavaJavaScriptPython

About the role

  • Enabling safe and rewarding digital lives for genuine people, everywhere; creating a single point of truth for identity and address verification.
  • GBG has over 30 years of experience focused on enabling safe digital identities for everyone.
  • Professional Services Team, GBG Americas: client-focused experts delivering tailored identity and fraud solutions and ensuring successful implementation and long-term value.
  • Role: Senior Professional Services Consultant acting as technical liaison between GBG's identity verification platform and enterprise clients, leading deployments and advising customers.
  • Lead technical implementations from kick-off to go-live, designing custom API/SDK integrations that fit each customer's unique architecture.
  • Build lasting customer relationships by staying engaged post-implementation, monitoring success, and helping customers get the most value from the platform.
  • Create customer-specific documentation and run training sessions to ensure development teams can maintain integrations.
  • Act as a strategic technical advisor, identifying expansion opportunities and consulting on compliance, security, and scalability challenges.
  • Be the voice of the customer internally, working with product teams to address gaps and influence the roadmap.
  • Troubleshoot complex technical issues across web services, mobile apps, and enterprise systems.

Requirements

  • 5+ years in customer-facing technical roles like Professional Services, Solutions Engineering, or Technical Consulting
  • Strong programming background with experience in languages like Python, Java, JavaScript, or C#
  • API and SDK integration expertise with hands-on experience building and troubleshooting REST APIs, webhooks, and enterprise integrations
  • Exceptional communication skills – you can explain complex technical concepts to both developers and business stakeholders
  • Documentation and training experience creating technical guides and delivering enablement sessions
  • Project management capabilities with experience juggling multiple customer implementations simultaneously
  • Problem-solving mindset with strong troubleshooting skills and the ability to work under pressure
  • Experience in regulated industries like financial services, healthcare, or telecommunications
  • Identity verification or fintech background with an understanding of KYC/AML compliance requirements
  • Global team collaboration experience working across time zones
  • Cloud platform knowledge (AWS, Azure, GCP) and enterprise security best practices