GBG Plc

Account Executive

• Ensure the achievement of the revenue target set for the market
• Build business opportunities across all GBG products and solutions in both new and existing customers
• Develop and execute on a strategic plan for the segment and create reliable forecasts
• Work with the marketing team to continually build the GBG brand in the defined markets
• Make GBG easy for our customers to do business with, by aligning appropriate resources and knowledge
• Provide accurate and timely sales forecasting in line with the groups approach to revenue recognition
• Communicates regularly with management on activity and achievement against set strategy
• Interact with GBG Operations team, Presales and Professional Services, to maximise opportunities

Strategic Account Director – Banking

Customer Success Manager

• **What you will do**
• - Own and optimize the Customer Success tech stack (e.g., CS platform, Salesforce, etc.)
• - Design and implement scalable processes that support CSM workflows and customer lifecycle management
• - Develop and maintain dashboards and reporting to monitor customer health, churn risk, and engagement
• - Partner with cross-functional teams to align CS Ops initiatives with broader business goals
• - Automate routine tasks to increase CSM efficiency and reduce manual work
• - Support onboarding, training, and enablement of CSMs on tools and processes
• - Lead initiatives to improve data quality, segmentation, and actionable insights
• - Track and report on KPIs related to retention, expansion, and customer satisfaction
• - Identify opportunities for continuous improvement and operational excellence

Customer Success Operations Manager

• **What you will do**
• Responsible for base revenue retention on existing GBG solutions within customer portfolio
• Help design and measure health metrics and implement improvement plans as required
• Build relationships with existing contacts and identify new contacts to deepen engagement
• Uncover new customer challenges and provide Customer Growth counterparts with insight into potential upsell/cross-sell opportunities (CSQLs)
• Craft and execute key engagements during the customer lifecycle including business reviews, internal account plans, and renewal engagements
• Proficient in GBG’s solutions and the value they provide across various use cases
• Understand your customer’s needs to guide them through best practice product adoption
• Leverage internal tools to monitor daily volumes to identify any peaks/valleys within current solutions and facilitate appropriate actions and resolutions where needed
• Work with customer support team to understand trends in customer/vertical level commonalities in recurring tickets/issues
• Operate cross-functionally with a wide range of internal teams to address customer needs and issues
• Identify ways in which we can operate more efficiently for the benefit of both our customers and GBG

Data Scientist

• **What you will do**
• **Customer Evaluation Analytics**
• - Translate customer evaluation data into clear, compelling insights that demonstrate solution value to prospective customers
• - Support the development of standardized ROI frameworks to quantify business impact across customer profiles
• - Assist in creating automated reports that showcase key findings and value propositions for prospective customer presentations
• **Process Automation & Scale**
• - Build templated analyses that can be adapted for different industries and customer segments
• - Contribute to automating analytical workflows to reduce manual effort and improve consistency
• - Support the design of scalable processes that align with the organization’s growth and evolving needs
• **Product Intelligence & Feedback Loops**
• - Aggregate insights across customer evaluations to uncover market trends and strategic opportunities
• - Help establish feedback loops that channel customer insights to the Product team for product enhancement
• - Contribute to building benchmarking tools that help prospective customers understand their position and potential ROI

Security Engineer

• Design, implement, and maintain security controls across on-premise and cloud environments (e.g., Azure, AWS, GCP).
• Evaluate and recommend security technologies, tools, and configurations to enhance the organisation’s security posture.
• Collaborate with IT and development teams to integrate security into systems and services from the ground up.
• Conduct technical risk assessments and support threat modelling activities.
• Provide subject matter expertise in areas such as identity and access management, endpoint protection, and network security.
• Support the response to security incidents and contribute to root cause analysis and remediation planning as required.
• Stay up to date with emerging threats, vulnerabilities, and security trends, and assess their relevance to the organisation.
• Contribute to the development and maintenance of security standards, procedures, and technical documentation.

Cyber Security Engineer

Security Operations

• Maintain up-to-date knowledge of the threat landscape: Stay informed about new security solutions and emerging cyber-attacks.
• Review and analyse logs: Interpret problem activity and prepare detailed analysis and management reports with improvement recommendations.
• Identify, investigate, and resolve security alerts: Use SIEM tools and other security technologies to detect, analyse, and respond to security incidents.
• Provide regular statistics and information for service and management reviews: Generate and present periodic reports on security metrics, incident trends, and overall security posture.
• Raise awareness of security operations services: Educate peers and business stakeholders about security operations services and provide training as needed.
• Conduct hypothesis-based threat hunting: Utilise up-to-date threat landscape research to proactively search for indicators of compromise (IoCs) and potential threats within the network.
• Offer security advisory and situational awareness briefings: Provide stakeholders with timely and relevant security advisories, situational awareness briefings, and threat intelligence updates.
• Ensure processes align company policy, and regulatory requirements: Regularly review and update security processes and procedures to ensure compliance.
• Build high-trust relationships: Foster strong relationships with internal teams, external partners, and stakeholders to facilitate effective communication and collaboration on security matters.
• Monitor Threat Intelligence Platforms: Ensure threat intelligence data is current and actionable. Respond to alerts and integrate threat intelligence into security operations.
• Use SIEM and security tools: Continuously monitor GBG’s security posture using SIEM and other security tools. Identify and investigate anomalous activities and behaviours and take appropriate actions to mitigate risks

SOC Analyst

Financial Planning and Analysis

• **What you will do**
• - **Strategic Leadership:** Define and execute GBG’s financial services strategy within the Global Strategic Accounts function.
• - **Client Engagement:** Build and nurture relationships with enterprise clients across banking, lending, and crypto sectors.
• - **Commercial Execution:** Act as the strategic lead for complex B2B engagements, partnering with C-suite stakeholders to deliver tailored solutions.
• - **Cross-Functional Collaboration:** Work closely with Product, Marketing, and Customer Success to align offerings with client needs and market trends.
• - **Team Building:** Recruit, mentor, and lead a team of strategic account professionals as the function scales.
• - **Innovation & Growth:** Identify opportunities for product optimization, expansion, and new logo acquisition.

VP, Global Strategic Accounts – Finance

Customer Support

• Provide excellent customer service by logging, investigating, and resolving queries across our product suite in Fraud system via email, phone, and chat.
• Participate in a global support team operating on a rotational schedule across APAC and EMEA time zones.
• Participate in on-call support duties during evenings, weekends, and public holidays, as part of a structured rotation outside standard office hours.
• Queries will include result and data queries, more complex troubleshooting/user knowledge, implementation support and bug escalation.
• Be a subject matter expert, a focal point for questions related to the use of our products.
• Follow internal procedures, including escalation procedures to Product / Technology team as appropriate.
• Work closely and effectively with other teams / department to resolve queries where necessary
• Meet our agreed SLA to ensure we continue to deliver excellent support.
• Drive automation initiatives aimed at promoting customer self-service, automate repetitive tasks and support processes.
• Analyse existing business processes and identify opportunities for automation
• Collaborate with cross-functional teams to gather requirements and ensure successful implementation of automation projects
• Monitor and optimise automated processes to ensure maximum efficiency and reliability

Customer Support Specialist – Global Fraud Solutions

Analyst

• Deliver service analysis, support and management across supported products including Incident, Change, Problem, Event management.
• Work closely with wider Technology and Operations to support product roadmap delivery and operations from a service perspective.
• Build strong working relationships with internal and external stakeholders including the Customer.
• Manage suppliers effectively working to ensure an excellent service for our customer.
• Maintain metrics and insights to track performance, analyse trends, recurring issues and SLA achievement and uptime data of GBG Products and its suppliers to drive improvements.
• Support the transition of products in and out of service.
• Track and respond to trends or changes in SLAs, Changes, Incident, service to customers or from suppliers.
• Communicate effectively to customers and internal stakeholders on Service related matters e.g. changes, maintenance, new features or incidents.
• Provide 24 x7 support rota for major or high priority incident management.
• Perform daily maintenance activities in supporting the Service Management practices

Service Analyst

QA Engineer

• Work under the guidance of the QA Manager and Software Engineering Manager to ensure delivery of high-quality software by designing and executing effective testing strategies.
• Operate as part of an Agile development squad consisting of cross-functional members.
• Actively participate in squad-based Agile ceremonies and collaborate closely with Software Engineers, Product Owners, Architects, and UI/UX Designers.
• Create and review test acceptance criteria for all tasks during sprint planning and grooming.
• Undertake manual testing activities, document test results and create clear and understandable defect reports (using Jira, Xray etc.).
• Create and execute automated test scripts and contribute to the maintenance of automated test suites.
• Assist with the creation, management and execution of test plans for larger feature development activities where needed.
• Identify and manage defects within projects with a view of preventing customer-facing issues.
• Actively contribute to Quality Assurance improvements and initiatives.

Senior QA Engineer

Engineering Manager

• Lead Engineering squads and take responsibility for development, delivery and maintenance of Global Fraud Solutions products
• Collaborate with Sr. Engineering Manager, CTPO, Product and Business stakeholders to define, prioritize and execute product roadmap
• Technically support and maintain products under care and focus on quality and speed of delivery
• Provide thought-leadership during feasibility, analysis and prioritization to maximise technology investments
• Define independent slices of value for product backlog, prioritised by customer value and documented for engineering clarity
• Proactively resolve structural, cultural, process and organisational issues
• Align solution designs with target end-state architecture in partnership with Technical and Solution Architecture team
• Provide leadership to create and maintain a high performing, agile team and ensure dependencies and risks are managed
• Create and maintain a technical roadmap for the domain including technical debt
• Help the team solve complex technical problems and take ownership of production incidents through to resolution
• Coach, mentor, recruit, onboard and retain engineering talent and conduct performance reviews and career development discussions
• Review code, provide technical mentorship, stay updated with emerging technologies and guide architectural decisions

Full-stack Engineer

• Take ownership of the technical design, delivery, and documentation of our address search products as we scale to support millions of transactions per day
• Combine hands-on development with technical lead/architecture responsibilities
• Raise the bar for technical standards, performance, reliability, and operational excellence
• Mentor and coach others to help them be the best they can be
• Balance agility with scalability and availability; support continuous deployment and incremental releases
• Take responsibility for platform health and observability; use data to understand user behaviour and drive product development
• Collaborate closely with Engineering Managers, Product Managers and other Technical Leads; no line management responsibility

Lead Engineer, Go

Account Manager

• Manage and grow relationships with major Australian clients, ensuring retention and expansion
• Lead QBRs, renewal cycles, and upsell motions with a consultative approach
• Identify and pursue high-potential new business opportunities across ANZ
• Collaborate with marketing and BD teams to execute targeted outreach and ABM campaigns
• Contribute to regional go-to-market strategy and ICP refinement
• Drive pipeline velocity and conversion through structured deal reviews and solution-led pitching
• Partner with Product, Delivery, and Customer Success to ensure seamless client experience
• Share market insights and competitive intelligence to inform roadmap and positioning

Senior Account Manager

• Identify and close new business opportunities with banks, fintech’s, and financial institutions across Malaysia
• Build and manage a strong pipeline through strategic prospecting, networking, and targeted outreach
• Lead client engagements, discovery sessions, and solution-led sales presentations
• Collaborate with marketing and BD teams to execute localized ABM campaigns and go-to-market strategies
• Navigate complex sales cycles involving multiple stakeholders and regulatory considerations
• Partner with Product, Delivery, and Customer Success teams to ensure seamless onboarding and client satisfaction
• Share market insights and competitive intelligence to inform product development and positioning
• Work within a global fraud solutions team focused on helping financial institutions combat fraud

ASEAN Account Manager

• Lead the customer onboarding process to ensure a seamless and successful implementation experience
• Identify and track customer KPIs, partnering with clients to help them achieve their business goals
• Build and maintain trusted advisor relationships with customers and key stakeholders across all segments
• Conduct regular account reviews to assess performance, identify opportunities, and reinforce value
• Monitor customer usage proactively and address success-related issues to support accurate forecasting and mitigate renewal risk
• Manage annual account renewals, focusing on revenue retention and identifying growth opportunities
• Collaborate with Sales and Marketing to develop targeted strategies and campaigns that drive GROW revenue
• Serve as a liaison between customers and the Product team, providing feedback to inform the product roadmap and future enhancements
• Travel for team collaboration, process workshops, and stakeholder meetings (estimated 20-25%)

Client Success Manager

General Counsel

• Support the Identity and Fraud business across the Americas as a member of the US Legal team.
• Serve as one of three attorneys in the Americas, partnering with Sales, Product, Privacy, and Infosec to drive revenue growth.
• Negotiate complex SaaS contracts with some of the world’s biggest, best-known brands.
• Provide strategic legal advice on new product launches, market expansion, and customer segments.
• Build strong partnerships with Go-To-Market and Product teams to support deal velocity and innovation.
• Balance risk management with commercial pragmatism to onboard customers efficiently.
• Develop a deep understanding of GBG’s products, data, and technology to inform contract strategy.
• Collaborate with the US Privacy and Infosec teams, especially those based in Atlanta.
• Work in a hybrid role with in-office collaboration encouraged to foster strong stakeholder relationships.

Corporate Counsel

• Design and lead a best-in-class contracting process that accelerates customer onboarding while effectively mitigating legal and commercial risk.
• Manage and mentor the GBG Americas Legal team, driving the development and execution of our US legal and regulatory strategy in alignment with global business goals.
• Lead negotiations for complex SaaS agreements with some of the world’s most recognized enterprise brands, ensuring favorable outcomes and long-term partnerships.
• Provide strategic legal counsel on new product launches, market expansion initiatives, and emerging customer segments, enabling innovation while safeguarding compliance.
• Monitor, interpret, and implement US regulatory developments impacting GBG and our core markets, including digital identity, AML, financial services, and gaming—and advocate for GBG’s interests where appropriate.
• Serve as a trusted advisor to the Americas Senior Leadership Team, offering expert guidance on legal, privacy, regulatory, and cybersecurity matters.
• Foster cross-functional collaboration by ensuring the Legal, Privacy, and Information Security teams deliver unified, business-aligned advice that supports customer success and operational excellence.

Head of Legal

Business Development Rep

• Senior role reporting to the Sales Director responsible for securing large-scale new business across GBG's product portfolio.
• Generate leads and opportunities within targeted territories and customer segments.
• Qualify and follow up on new business sales opportunities following agreed sales process and methodology.
• Engage with customers at strategic and operational levels; lead presentations and negotiations.
• Oversee subject matter experts' engagement to demonstrate GBG product value and business benefits.
• Produce proposals including pricing and commercial structure; organise customer reference visits.
• Support preparation and delivery of bids and tenders with the Sales Director.
• Work with Legal to finalise contracts and participate in final negotiations.
• Create, negotiate, and close commercial agreements.
• Work closely with Project Managers to ensure delivery matches sold solutions and manage client expectations during delivery and handover to Customer Success.
• Arrange and participate in internal and external client debriefs.
• Collaborate with internal stakeholders to feed client and sector challenges into Product Roadmap and liaise with Technical Sales on product developments.
• Devise and implement strategy for meeting personal sales performance targets; attend industry events and identify USPs using market and competitor knowledge.

Business Development Director

Product Manager

• Lead the Global Product Planning function to drive GBG's growth and market prioritisation
• Develop and execute market planning strategies for three regions
• Facilitate cross-functional execution of go-to-market strategies with finance, product development, editorial, marketing, sales
• Define goals, objectives, and strategies to distribute products aligned to business strategy
• Own pre- and post-launch processes, ensuring readiness to sell, service and support product propositions
• Source and manage third-party solutions and partners, driving value creation
• Accountable for revenue objectives, product portfolio mix, performance measurement, and contingency planning
• Analyze near-term market opportunities, develop business cases, pricing, negotiation and contract strategies

Global Head of Product Planning

Manager

• Reporting to the Director of Technical Support (Americas) Manager of Service Management and working with Senior Service Managers
• Deliver Service Management across supported products including Incident, Change, Problem, Event management
• Work closely with wider Technology and Operations to support Product roadmap delivery and operations from a Service perspective
• Support delivery of wider Global Service and Operations roadmap items and team improvement plans
• Build strong working relationships with internal and external stakeholders including the Customer
• Manage suppliers effectively on all Service Management aspects to ensure excellent customer service
• Maintain metrics and insights to track performance, analyse trends, recurring issues and SLA achievement and uptime data
• Support the transition of products in and out of service
• Track and respond to trends or changes in SLAs, Changes, Incidents, and service to customers or from suppliers
• Communicate effectively to customers and internal stakeholders on service related matters (changes, maintenance, new features, incidents)
• Provide 24 x7 support rota for major or high priority incident management
• Perform daily maintenance activities supporting Service Management practices

Service Manager

• Lead transformation of manual customer evaluation processes into automated, data-driven insights to accelerate deal velocity and enhance product intelligence.
• Own and optimize manual analysis processes currently managed by Sales Engineering.
• Translate customer evaluation data into compelling insights and ROI narratives.
• Develop standardized frameworks to quantify business impact across industries.
• Create automated reporting for prospect presentations and internal visibility.
• Build scalable analytical workflows to replace time-intensive manual tasks.
• Design templated frameworks adaptable to various customer profiles.
• Implement quality assurance mechanisms to ensure accuracy and consistency.
• Create processes that scale with organizational growth and complexity.
• Aggregate insights across evaluations to identify market trends and opportunities.
• Build feedback mechanisms to inform Product roadmap and enhancements.
• Develop benchmarking capabilities to contextualize customer performance.
• Present data-driven recommendations for product improvement.
• Collaborate cross-functionally with Sales Engineering, Product, and Customer teams.
• Contribute to Presales and Professional Services efforts delivering implementation, configuration, and optimization of identity verification and fraud prevention solutions.
• Travel for team collaboration, process workshops, and stakeholder meetings (estimated 20-25%).

Consultant

• Enabling safe and rewarding digital lives for genuine people, everywhere; creating a single point of truth for identity and address verification.
• GBG has over 30 years of experience focused on enabling safe digital identities for everyone.
• Professional Services Team, GBG Americas: client-focused experts delivering tailored identity and fraud solutions and ensuring successful implementation and long-term value.
• Role: Senior Professional Services Consultant acting as technical liaison between GBG's identity verification platform and enterprise clients, leading deployments and advising customers.
• Lead technical implementations from kick-off to go-live, designing custom API/SDK integrations that fit each customer's unique architecture.
• Build lasting customer relationships by staying engaged post-implementation, monitoring success, and helping customers get the most value from the platform.
• Create customer-specific documentation and run training sessions to ensure development teams can maintain integrations.
• Act as a strategic technical advisor, identifying expansion opportunities and consulting on compliance, security, and scalability challenges.
• Be the voice of the customer internally, working with product teams to address gaps and influence the roadmap.
• Troubleshoot complex technical issues across web services, mobile apps, and enterprise systems.

Senior Professional Services Consultant

Project Manager

• Enabling safe and rewarding digital lives for genuine people by providing identity and address verification technology
• Presales and Professional Services team delivers tailored identity verification and fraud prevention solutions to enterprise clients
• Project Manager focused on optimizing and standardizing delivery processes across the Americas, coordinating internal teams from engagement to adoption
• Remote role with strong preference for candidates in the Atlanta metropolitan area; travel for collaboration and workshops (~20-25%)
• Manage and optimize core processes: product gap tracking, opportunity risk assessment, implementation risk monitoring, onboarding, and post-launch value realization
• Develop and maintain documentation, workflows, and accountability frameworks for cross-functional execution
• Oversee risk tracking systems and establish protocols to identify and escalate issues early
• Ensure seamless handoffs between Sales, Implementation, and Customer Success and track progress toward client outcomes
• Drive continuous improvement through analysis, automation opportunities, playbooks, governance structures
• Lead capacity planning and resource coordination
• Facilitate cross-functional meetings, present insights to leadership, and promote alignment across departments