Senior Sales Engineer – Majors
Atlan Stormwater
SQL
Operations Program Manager, Payments
Stripe
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Improve the efficiency and effectiveness of product development in the Payments organization and scale operations of core payment processing products.
- Lead programs and processes to help product teams grow by streamlining how product work gets done and coordinating across departments.
- Work cross-functionally across Product, Engineering, GTM, Partnerships, and others to scale new and existing products.
- Streamline processes and workflows: identify bottlenecks, implement repeatable processes, create standardized templates, and establish clear handoff processes.
- Own operational tasks that sit with Product and Engineering: coordinate cross-team meetings, facilitate A/B tests, monitor post-launch product performance, and triage product issues.
- Own user communication for technical integrations, informing enterprise customers about product changes and required updates.
- Manage beta programs and controlled rollouts: define scope, select participants, collect feedback, act as point of contact, and funnel feedback to product and engineering.
- Perform data analysis and manage customer feedback to generate insights and inform product decisions.
- Accelerate feedback loops, increase operational efficiency, and help the product organization deliver better outcomes faster.
Requirements
- 5+ years of experience in operations program management, product operations, and/or product management
- Excellent program management skills with experience managing complex, cross-functional projects with multiple functional stakeholders.
- Ability to run programs with multiple workstreams, quickly gathering enough context on each to drive the right outcomes and decisions
- Excellent written and verbal communication with the the ability to speak to leaders across different teams, such as partnerships, product, engineering, and sales
- Demonstrated ability to thrive in “influence without authority” environments
- Experience facilitating meetings with a strong focus on driving goals and outcomes
- Critical thinking and first-principles thinking (e.g., ability to question how we are working rather than simply executing), and the ability to zoom out to the most important questions
- A “can do” attitude, comfort with ambiguity, and ability to juggle multiple priorities simultaneously
- Customer-centric and strategic mindset. You demonstrate a strong sense of customer empathy and an ability to think about what will improve the user experience
- Adaptability is key – we’re starting a new team and you should be comfortable defining your role as we go and wearing many hats.
- Exceptional organizational skills and attention to detail
- Preferred: Experience in an externally facing role engaging with users
- Preferred: Experience working with SQL and using data to identify trends, generate insights and solve problems
- Preferred: Experience working in a high-growth technology startup
- Preferred: Experience working in a fintech or payments-focused technology company
