Customer Success Manager – West/Inside
Amplify
Customer Success Manager
Streamline Healthcare Solutions
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois, Mississippi, Montana, New Hampshire, New Jersey • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage multiple customer accounts: Understand customer needs and priorities
- Manage projects to ensure deliverables are met
- Regular meetings to stay up to date with customer needs
- Provide product and industry consultation
- Facilitate timely access to resources needed
- Facilitate sales of added functionality and modules to increase the customer’s efficiency.
- Frequent communication and meetings with other team members including product managers, developers, testers and other internal staff.
- Maintain customer retention
Requirements
- Bachelor's degree or higher in a related field.
- Prior experience as a Customer Success Manager is desirable.
- Experience in Project Management and Change Management.
- Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
- Excellent interpersonal skills and effective written and oral communication skills.
- Innovative Critical thinking, problem solving abilities.
- Willingness to travel up to 20%.
- Willingness to work alternate schedules, as required.
Benefits
- Competitive compensation and benefits packages
- Challenging, yet flexible work environment
- Opportunities for growth and continued learning
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Project ManagementChange ManagementElectronic Medical Records
Soft skills
interpersonal skillswritten communicationoral communicationcritical thinkingproblem solving
Certifications
Bachelor's degree
