CRM Manager
TrueCar, Inc.
SQL
VP of Customer Success
Strada
full-time
Posted on:
Location Type: Remote
Location: Remote • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $222,040 - $412,360 per year
Job Level
Lead
About the role
- Drive account expansions opportunities through strategic partnership within client key stakeholders and decision makers.
- Identify, foster and support upselling/cross selling opportunities for Net New Revenue based on the strategic journey of each client.
- Supports clients in achieving their business goals through Strada’s solutions and products as a strategic partner rather than a vendor.
- Reduce client churn to the minimum ensuring a strong and loyal client base via relationship management and partnership building.
- Accompanying clients through their journey at every stage to ensure a seamless experience and creating a strong trusting environment.
- Proactive renewal management turning this critical moment from being a risk to being a growth opportunity.
- Leveraging the strong relationship management and a customer trust foundation, the Customer Success role creates a strong base for Client references to be used to grow new Logo business.
- Improve NPS scores and overall CSAT level.
- Build, mentor, and manage a high-performing team of client obsessed executives whose priority would be customer care by listening to clients’ concerns and pain points with a problem-solving and forward looking approach.
- Drive talent acquisition, retention, and skill development to maintain a competitive edge.
- Be a role model to drive a strong internal partnership between client success executives, sales, client executives, product and delivery as to be one voice in front of clients.
- Drive the design of internal processes to be used in performing issue identification, communication, and resolution for customer issues.
Requirements
- Bachelor’s degree in Business, Human Resources, Change Management or relevant field of study
- 10+ years of customer relationship management and stakeholder engagement
- Brand promotion
- Proactive problem solving
- Strong leadership and team-building skills.
- Product Knowledge
- Strong analytical, problem-solving, and decision-making abilities.
- Outstanding communication, negotiation, and presentation skills.
- Customer intelligence
- Data analysis
- Travel will vary, as this is a client-facing role, travel of 15-30% may be needed during peak periods.
Benefits
- Health coverage
- Wellbeing programs
- Paid leave (vacation, sick, parental)
- Retirement plans
- Learning opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer relationship managementstakeholder engagementdata analysisproduct knowledgebrand promotionanalytical skillsproblem-solvingdecision-making
Soft skills
leadershipteam-buildingcommunicationnegotiationpresentationproactive problem solvingcustomer intelligence
Certifications
Bachelor’s degree in BusinessBachelor’s degree in Human ResourcesBachelor’s degree in Change Management
