Customer Success Manager – West/Inside
Amplify
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 - $90,000 per year
Job Level
JuniorMid-Level
About the role
- Own strategic customer engagements from launch through the post-sale customer lifecycle, being accountable for account success and retention
- Serve as the Amplify primary point of contact for district leaders and educators, working in close collaboration with Sales and Professional Learning to deliver a superior customer experience
- Build strong partnerships with district leaders to develop long-term student achievement plans
- Monitor implementation progress and account health, maintaining knowledge of project status for communication with customers and internal partners
- Conduct impact reviews that connect desired outcomes with usage and performance data, discuss successes and areas of growth, provide actionable recommendations
- Accurately report and monitor the health of customer engagements and drive corrective action plans where needed
- Demonstrate ability to work independently and to collaborate effectively across team functions
- Prioritize account issues and implement solutions or workarounds by coordinating with internal teams; communicate with district/school personnel to provide timely updates on issue resolution
- Serve as a trusted advisor and coach, helping customers define and achieve their objectives through the use of Amplify programs
- Maintain expertise across Amplify’s suite of products to advise accounts across all curriculum needs
Requirements
- Bachelor’s Degree or equivalent experience
- 2+ years of experience in Account Management, Customer Success or related fields
- Experience managing multiple projects in a fast-paced environment
- Excellent verbal, written and presentation skills
- 10% Travel required
- Located in Central, Mountain, or Pacific time zones
Benefits
- 401(k) plan
- competitive health insurance and mental health options
- basic life insurance
- paid time off
- parental leave
- access to best-in-class development programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Account ManagementCustomer SuccessProject ManagementData AnalysisPerformance Monitoring
Soft skills
CommunicationCollaborationProblem SolvingCustomer Relationship ManagementCoaching
Certifications
Bachelor’s Degree