Streamline Healthcare Solutions

Customer Success Manager

• Manage multiple customer accounts: Understand customer needs and priorities
• Manage projects to ensure deliverables are met
• Regular meetings to stay up to date with customer needs
• Provide product and industry consultation
• Facilitate timely access to resources needed
• Facilitate sales of added functionality and modules to increase the customer’s efficiency.
• Frequent communication and meetings with other team members including product managers, developers, testers and other internal staff.
• Maintain customer retention
• Customer Satisfaction Rating of 85% or greater

Business Analyst

• Collaborate directly with behavioral healthcare clients to understand their billing processes and conduct discovery sessions to identify workflows, pain points, and desired outcomes.
• Translate customer needs into system requirements and configuration plans; help customers understand and configure SmartCare billing modules.
• Guide clients in designing billing workflows that align with SmartCare capabilities and recommend industry best practices.
• Configure billing templates, automation rules, fee schedules, service codes, payer rules, and claims processing logic.
• Develop training materials, conduct hands-on training sessions, and create quick reference sheets and FAQs.
• Support testing and validation of billing workflows during implementation and troubleshoot configuration issues.
• Provide on-site or remote go-live support, monitor billing operations, and assist with issue resolution.
• Collect post-implementation feedback, recommend enhancements, and support ongoing training and system updates.
• Coordinate with clinical analysts, business analysts, project managers, SmartCare support, and development teams for escalated issues.

Customer Success Manager

Business Analyst, Billing Workflow