Streamline Healthcare Solutions

Product Manager

• Lead the strategic evolution of the SmartCare™ EHR to support whole-person care across behavioral health and integrated physical health settings
• Define the product vision while remaining hands-on with strategy execution, including requirements definition, use case documentation, workflow design, UI/UX review, and customer engagement
• Collaborate closely with customers, internal teams, and market partners to deliver innovative capabilities
• Supervise up to ten employees and carry out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Interviewing, hiring and training employees; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Senior Director of Product Management, Primary Care, Rx & Inpatient Solutions

• Translate market opportunities, product gaps, regulatory needs, and workflow improvement opportunities into a prioritized roadmap
• Lead user groups with clinicians and operational leaders; synthesize insights into clear problem statements and use cases
• Define success metrics and work with customers to document value stories
• Collaborate closely with healthcare professionals, business stakeholders, and end-users to prioritize product enhancements
• Ensure the EHR product complies with healthcare regulations and patient safety standards
• Monitor and analyze product performance metrics, user feedback, and market trends for continuous improvement

Senior Product Manager, Primary Care – Inpatient

Full-stack Engineer

• Leverage programming skills to maintain existing software, and design and develop new modules, enhancements and software integrations
• Investigate software malfunctions and errors, and debug applications to correct the problems
• Analyze requirements and user needs to develop software solutions
• Perform code refactoring, optimization and performance tuning
• Manage assigned work on multiple projects using Agile development methodologies via Azure DevOps with minimal supervision
• Ensure work is completed in a timely manner and communicate potential roadblocks and scope issues that may impact deadlines to their Manager
• Dedicate time to researching new technologies and keeping current with best practices, patterns and relevant technologies
• Mentor and work closely with other team members
• Collaborate with other teams, business analysts, QA engineers, managers and customers
• Contribute to the product development and innovation process and brainstorming sessions

Software Engineer

Customer Support

• Lead and scale a world-class customer support team that sets the standard for customer support within our company and in the industry.
• Establish a team identity and culture that centers around a standard of excellence, high performance, respect, diversity, and unity across the team.
• Demonstrate extreme ownership combined with constructive collaboration with other internal, cross-functional team members to drive alignment and execution for our customers.
• Implement an individual and team development strategy, including coaching, training, mentoring, career development, and performance management.
• Improve the operational processes, strategies, measurement, and plans to deliver strong results – for our customers and our company.
• Define and own the entire customer support experience, ensuring an exceptional customer experience.
• Be a key partner and strategist with our product team to ensure our product strategy is delivered to the current and future needs of our customers.
• Assist sales team by providing customer support program overviews to prospective clients.
• Represent our customers and our customer support team on the leadership team, including owning all key objectives and results.

Vice President – Customer Support

QA Engineer

• Ensure the accuracy, reliability, performance, and regulatory integrity of the company’s EHR product suite
• Create and execute structured test cases
• Validate complex clinical and operational workflows
• Perform end-to-end data integrity checks
• Manage the full defect lifecycle
• Collaborate with Product Owners, Engineering teams, and fellow QA staff
• Conduct compliance testing with healthcare regulatory and security standards (HIPAA, HL7)
• Prepare QA execution reports summarizing test progress, defect metrics, and coverage completeness

Quality Assurance Analyst

Marketing

• Manage a wide range of marketing initiatives across content, campaigns, events, and marketing operations
• Execute and support marketing initiatives across campaigns, events, content, and internal requests
• Develop, execute, and manage direct marketing campaigns through HubSpot
• Collaborate with internal teams to gather information needed for content-driven marketing materials
• Support the planning and execution of trade shows and events, including logistical coordination

Senior Director of Product Management, Primary Care, Rx & Inpatient Solutions

Senior Product Manager, Primary Care – Inpatient

Software Engineer

Vice President – Customer Support

Quality Assurance Analyst

Marketing Manager