Streamline Healthcare Solutions

Full-stack Engineer

• Lead the design, development, and implementation of robust, scalable software solutions for the healthcare domain, ensuring alignment with business goals and technical requirements
• Architect and develop ETL solutions using SSIS (SQL Server Integration Services) and Azure Data Factory to support data movement and transformation
• Develop and maintain efficient, optimized SQL queries and scripts; collaborate with other team members to ensure seamless database interactions
• Analyze and optimize SQL performance, leveraging advanced techniques such as SQL Profiler and SQL Execution Plans to identify bottlenecks and improve query performance
• Develop and maintain healthcare reporting systems using SQL Server Reporting Services (SSRS) to provide accurate and actionable insights
• Collaborate closely with cross-functional teams including data architects, business analysts, and stakeholders to ensure data flows and business logic are correctly implemented
• Provide mentorship to junior and mid-level engineers, helping them to grow in their technical skills and develop best practices
• Stay up to date with the latest trends and technologies in the software development and healthcare industries, ensuring the team is using the most effective tools and practices
• Participate in code reviews, ensuring high code quality and adherence to software engineering best practices

Principal Software Engineer – Healthcare RCM

Customer Support

• Assist customers with technical problems when using our products and services
• Resolve customer queries and recommend solutions
• Guide product users through features and functionalities
• Converse with customers to obtain information, identify problems, and provide technical assistance
• Coordinate customer service needs with other departments
• Properly escalate unresolved issues to the next level of support
• Document calls and issues in the Streamline ticketing system
• Meet with customer representatives regarding their issues
• Follow up with customers to ensure their technical issues are resolved
• Update internal databases with information about technical issues

Customer Support Specialist

Customer Success Manager

• Manage multiple customer accounts: Understand customer needs and priorities
• Manage projects to ensure deliverables are met
• Regular meetings to stay up to date with customer needs
• Provide product and industry consultation
• Facilitate timely access to resources needed
• Facilitate sales of added functionality and modules to increase the customer’s efficiency.
• Frequent communication and meetings with other team members including product managers, developers, testers and other internal staff.
• Maintain customer retention

Business Analyst

• Collaborate directly with behavioral healthcare clients to understand their billing processes and conduct discovery sessions to identify workflows, pain points, and desired outcomes.
• Translate customer needs into system requirements and configuration plans; help customers understand and configure SmartCare billing modules.
• Guide clients in designing billing workflows that align with SmartCare capabilities and recommend industry best practices.
• Configure billing templates, automation rules, fee schedules, service codes, payer rules, and claims processing logic.
• Develop training materials, conduct hands-on training sessions, and create quick reference sheets and FAQs.
• Support testing and validation of billing workflows during implementation and troubleshoot configuration issues.
• Provide on-site or remote go-live support, monitor billing operations, and assist with issue resolution.
• Collect post-implementation feedback, recommend enhancements, and support ongoing training and system updates.
• Coordinate with clinical analysts, business analysts, project managers, SmartCare support, and development teams for escalated issues.

Business Analyst, Billing Workflow

• Manage multiple customer accounts: Understand customer needs and priorities
• Manage projects to ensure deliverables are met
• Regular meetings to stay up to date with customer needs
• Provide product and industry consultation
• Facilitate timely access to resources needed
• Facilitate sales of added functionality and modules to increase the customer’s efficiency.
• Frequent communication and meetings with other team members including product managers, developers, testers and other internal staff.
• Maintain customer retention
• Customer Satisfaction Rating of 85% or greater