Customer Success Manager

• Own the end‑to‑end customer success motion from zero to one for enterprise accounts, pairing white‑glove support with scalable programs that drive fast time‑to‑value, strong adoption, and durable growth across new and existing customers.
• Build and run an enterprise deployment program that de‑risks rollouts and accelerates time‑to‑value.
• Stand up onboarding at scale, including admin enablement, role‑based training, and in‑product guidance.
• Define and manage customer health with leading indicators and clear playbooks for green/yellow/red.
• Drive retention and renewals through proactive risk reviews, executive alignment, and outcome tracking.
• Partner with AEs to surface and qualify expansion opportunities and support multi‑threaded land‑and‑expand plays.
• Create reusable playbooks, QBR/EBR templates, and CS collateral that standardize best practices.
• Establish a voice‑of‑customer loop to Product and Marketing with prioritized insights and enterprise proof points.

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