Elicit

Product Marketing

• Conduct extensive research into how academic researchers, R&D labs, pharma/medtech teams, and other industry users work. Surface pain-points, workflow gaps, and value metrics. Understand everything about their work, what they care about, and what could be better
• Define and test the value proposition and messaging frameworks for multiple customer segments (researchers, enterprise R&D, decision-makers)
• Partner with product and sales to plan and execute major launches. Define launch strategy, campaigns and measure outcomes.
• Equip sales with critical enablement including competitive battlecards, decks, case studies, proof-points & objections handling. Help them articulate “Why Elicit”.
• In collaboration with leadership and finance, propose and refine product bundles and pricing tiers aligned to buyer segments.
• Influence the product roadmap using competitive insights and user research. Mapping competitive landscapes and articulating our unique differentiators. Ensuring that our product roadmap adds up to a coherent product and package for our users

Product Marketer

Account Executive

• Own and close enterprise deals: Manage the full sales cycle for key opportunities, from discovery through demo, proposal, negotiation, and signature.
• Run highly consultative sales processes: Map complex research workflows, uncover pain points, and co-develop solutions with researchers, scientists, and executives.
• Tailor technical value: Translate AI capabilities into tangible business and research outcomes, whether for a head of R&D, a chief economist, or a lab director.
• Expand accounts: Land pilot programs, cultivate champions, and grow relationships to drive multi-year, multi-team expansion within major organizations.
• Shape our motion: Work with founders and product to refine messaging, remove friction from pilots, and build a repeatable enterprise sales playbook.
• Contribute to team growth: Share learnings, mentor junior team members, and help establish a culture of excellence in sales.
• Be the voice of the customer: Capture and communicate nuanced industry requirements to influence product direction.

Enterprise Account Executive – EMEA

Customer Success Manager

• Own the end‑to‑end customer success motion from zero to one for enterprise accounts, pairing white‑glove support with scalable programs that drive fast time‑to‑value, strong adoption, and durable growth across new and existing customers.
• Build and run an enterprise deployment program that de‑risks rollouts and accelerates time‑to‑value.
• Stand up onboarding at scale, including admin enablement, role‑based training, and in‑product guidance.
• Define and manage customer health with leading indicators and clear playbooks for green/yellow/red.
• Drive retention and renewals through proactive risk reviews, executive alignment, and outcome tracking.
• Partner with AEs to surface and qualify expansion opportunities and support multi‑threaded land‑and‑expand plays.
• Create reusable playbooks, QBR/EBR templates, and CS collateral that standardize best practices.
• Establish a voice‑of‑customer loop to Product and Marketing with prioritized insights and enterprise proof points.