Senior Program Analyst, Program Integrator
Serco
Go
NMCI Support Analyst
Strategic Data Systems
full-time
Posted on:
Location Type: Office
Location: San Diego • California • 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 - $75,000 per year
Job Level
Junior
About the role
- Respond to new service requests, changes, incidents, and cancellations of NMCI Services for NIWC Pacific.
- Execute Move-Add-Change (MAC) requests, buildouts, and other related NMCI business processes.
- Support on-site visits to customers, which may include VIPs, and serve as the liaison and advocate between customer and other entities and may include escalation coordination, tracking and communications.
- Communicate updates and changes to the NMCI catalog of services to ACTRs and customers.
- Support on-premises NMCI hardware inventory such as monitors, keyboards, peripherals and computers for distribution to ACTRs and customers.
- Support for inventory, to include but not limited to, unloading pallets, moving, stocking, accounting, barcoding, tagging, affixing labels and recording and producing data and reports required for revenue collection and reconciliation activities.
- Support NMCI contract line items including software, services and work requests.
- Support cellular/wireless requests, including activations, ordering, cancellations, disposal, suspending services, ordering accessories, installing PureBred certificates, enrolling devices in Mobile Device Managers (MDM), changing plans and features from request system and subsequently fulfilling request through mandatory cellular contract transaction systems.
Requirements
- DOD Secret Security Clearance - If you had a clearance within the past 24 months, we may be able to reactivate it.
- 1.5 years of NMCI support experience
- Experience with NMCI Enterprise Tool (NET)
Benefits
- Full-Time with Benefits
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
NMCI supportMove-Add-Change (MAC) requestshardware inventory managementdata reportingrevenue collectioncellular/wireless service managementMobile Device Managers (MDM)software services supportbarcodingtagging
Soft skills
communicationcustomer liaisonescalation coordinationadvocacytrackingorganization
Certifications
DOD Secret Security Clearance
