Support Engineer

• Respond to new service requests, changes, incidents, and cancellations of NMCI Services for NIWC Pacific.
• Execute Move-Add-Change (MAC) requests, buildouts, and other related NMCI business processes.
• Support on-site visits to customers, which may include VIPs, and serve as the liaison and advocate between customer and other entities and may include escalation coordination, tracking and communications.
• Communicate updates and changes to the NMCI catalog of services to ACTRs and customers.
• Support on-premises NMCI hardware inventory such as monitors, keyboards, peripherals and computers for distribution to ACTRs and customers.
• Support for inventory, to include but not limited to, unloading pallets, moving, stocking, accounting, barcoding, tagging, affixing labels and recording and producing data and reports required for revenue collection and reconciliation activities.
• Support NMCI contract line items including software, services and work requests.
• Support cellular/wireless requests, including activations, ordering, cancellations, disposal, suspending services, ordering accessories, installing PureBred certificates, enrolling devices in Mobile Device Managers (MDM), changing plans and features from request system and subsequently fulfilling request through mandatory cellular contract transaction systems.

NMCI Support Analyst

Elevator/Conveyer Support Technician