Leidos

Technical Manager, O365 & Collaboration

Leidos

full-time

Posted on:

Origin:  • 🇺🇸 United States • Alabama

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Salary

💰 $104,650 - $189,175 per year

Job Level

Mid-LevelSenior

Tech Stack

AWSAzureCloudDNSITSMServiceNowSMTP

About the role

  • Lead M365 Collaboration team supporting Microsoft 365 and Exchange for NASA NEST.
  • Manage team, staffing plans, guidance on technical solutions, and administrative functions.
  • Partner with NEST Operations Manager and NASA representatives to define M365 and Exchange environment.
  • Communicate strategic and tactical directions and status to NASA and Leidos leadership.
  • Lead cross-contract teams to deliver services across NASA and coach staff.
  • Work with security leadership to enhance security posture and introduce new Microsoft 365 features.
  • Develop technical solutions, participate in innovation roadmap projects, monitor technology trends.
  • Create and maintain system documentation, test plans, work instructions, and knowledge articles.
  • Support and administer M365 suite and on-prem Exchange infrastructure, migrations, upgrades, hybrid configurations, and decommissioning.
  • Support Microsoft 365 services (Exchange Online, Teams, EOP, Defender, SharePoint, OneDrive, Azure, DLP, AIP, legal holds, retention policies, Conditional Access).
  • Manage mail flow, SMTP, MDM, SPF, DKIM, DMARC, certificate management.
  • Support AD and identity services (ADFS, SSO SAML, GPO, MFA) and Windows Server versions.
  • Configure and review reports including Power BI, Azure Monitor logs, Log Analytics, workspaces, and Microsoft 365 reporting.
  • Support networking (express route, DNS, IP management, Kerberos, OAuth) and complete change, incident, and project tasks.

Requirements

  • Must be a U.S. citizen to apply
  • Must be able to obtain a Public Trust or currently possess a security clearance to be considered.
  • Demonstrated ability to lead technical teams - both small and large - to design and deliver solutions to address IT service issues.
  • Outstanding communication skills - written and oral.
  • Demonstrated ability to clearly articulate solutions to an audience regardless of organizational level or technical acumen.
  • Outstanding negotiation skills.
  • Ability to work across organizational (both customer and internal) and contractual boundaries to address issues and create solutions to improve the NASA end-user experience.
  • Operational knowledge of Cloud computing and migration strategies to leverage Cloud services
  • Bachelors’ Degree with 6-10 years of relevant experience or Masters’ Degree with 4+ years of relevant experience. Experience in leu of degree will be considered.
  • Strong written and verbal communication skills with the ability to present complex technical subjects in an effective way to audiences with a differing levels technical expertise.
  • Proven experience working in a geographically dispersed government environment.
  • Demonstrated outstanding analytical and technical skills to cut through complex technical issues to reach timely resolutions of complex technical issues.
  • Ability to work efficiently and effectively in a telework environment while maintaining healthy communication with peers, leadership, customers, and project stakeholders.
  • Experience in project management
  • Experience with process improvement methodologies
  • Experience delivering and operating IT solutions in a large complex enterprise
  • Ability to multitask in extremely fast paced environment
  • Experience in delivering technologies such as Windows Server, Exchange Server, Microsoft 365, AD, working with DNS, cloud-based architectures like Azure and/or AWS.
  • Demonstrated ability to lead an ITIL-process based team using an ITSM system.
  • ITIL Foundation certification required