Sur

Systems Engineer

Sur

full-time

Posted on:

Origin:  • 🇦🇷 Argentina

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Salary

💰 $3,500 - $4,500 per month

Job Level

Mid-LevelSenior

Tech Stack

AWSAzureCitrixCloudDNSSQLTCP/IP

About the role

  • Tier 2 Systems Engineer, Buenos Aires team; client-facing T2 support role and final escalation point before Engineering.
  • Troubleshoot and resolve escalations across Windows Server, Active Directory, Exchange/O365, Terminal Services, and networking.
  • Manage identity, access, and mail flow (policies, routing, filtering, archiving).
  • Script and automate tasks with PowerShell; contribute to runbooks.
  • Support cloud environments (AWS preferred, Azure acceptable).
  • Collaborate with Tier 1, Product, and Engineering teams on escalations.
  • Maintain clear documentation and provide daily updates across ticket queues.
  • Mentor junior engineers and model ownership mindset.
  • Handle ~20 active tickets daily and own them end-to-end.

Requirements

  • 5+ years in systems engineering or advanced technical support.
  • Customer-facing communication skills with C1 level English or equivalent.
  • Strong Windows administration, including Active Directory and Exchange/O365.
  • Solid networking knowledge: TCP/IP, DNS, DHCP, VPN, VLAN, NAT, WAN.
  • Hands-on PowerShell experience (must be comfortable writing and using scripts).
  • Proven ability to manage a high-volume ticket load with attention to detail.
  • Preferred: Citrix administration (XenApp/XenDesktop/NetScaler).
  • Preferred: AWS/Azure certifications.
  • Preferred: Experience with SQL, SCCM, or additional scripting languages.