Systems Engineer

• Tier 2 Systems Engineer, Buenos Aires team; client-facing T2 support role and final escalation point before Engineering.
• Troubleshoot and resolve escalations across Windows Server, Active Directory, Exchange/O365, Terminal Services, and networking.
• Manage identity, access, and mail flow (policies, routing, filtering, archiving).
• Script and automate tasks with PowerShell; contribute to runbooks.
• Support cloud environments (AWS preferred, Azure acceptable).
• Collaborate with Tier 1, Product, and Engineering teams on escalations.
• Maintain clear documentation and provide daily updates across ticket queues.
• Mentor junior engineers and model ownership mindset.
• Handle ~20 active tickets daily and own them end-to-end.