Strategic Data Systems

IT Support

• Provide support for the Joint Staff Knowledge Management/Decision Support (KM/DS) management tool
• Perform on-site and remote help desk duties to address end user requests for assistance, questions, concerns, and problems via telephone, in-person, and e-mail
• Perform high level functional and IT analysis
• Design, develop, integrate, and document assistance on problems requiring thorough technical knowledge
• Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems
• Simulate or recreate end user problems to resolve operating difficulties
• Recommend system modifications to reduce end user problems
• Document, track, and monitor problems to ensure timely resolution
• Perform system backups and recovery
• Maintain data files and monitor system configuration to ensure data integrity

Help Desk Specialist

System Administrator

• Performs high level functional and IT analysis
• Designs, develops, integrates, and documents assistance on problems which require a thorough knowledge of the technical subject matter for effective system deployment
• Supports all phases of systems development
• Applies sound principles and methods to difficult problems in technical areas to arrive at automated solutions
• Performs system backups and recovery
• Maintains data files and monitors system configuration to ensure data integrity
• Designs and prepares technical reports and related documentation, and makes charts and graphs to record results
• Prepares and delivers presentations and briefings

Knowledge Management/Decision Support Systems Administrator

Support Engineer

• Respond to new service requests, changes, incidents, and cancellations of NMCI Services for NIWC Pacific.
• Execute Move-Add-Change (MAC) requests, buildouts, and other related NMCI business processes.
• Support on-site visits to customers, which may include VIPs, and serve as the liaison and advocate between customer and other entities and may include escalation coordination, tracking and communications.
• Communicate updates and changes to the NMCI catalog of services to ACTRs and customers.
• Support on-premises NMCI hardware inventory such as monitors, keyboards, peripherals and computers for distribution to ACTRs and customers.
• Support for inventory, to include but not limited to, unloading pallets, moving, stocking, accounting, barcoding, tagging, affixing labels and recording and producing data and reports required for revenue collection and reconciliation activities.
• Support NMCI contract line items including software, services and work requests.
• Support cellular/wireless requests, including activations, ordering, cancellations, disposal, suspending services, ordering accessories, installing PureBred certificates, enrolling devices in Mobile Device Managers (MDM), changing plans and features from request system and subsequently fulfilling request through mandatory cellular contract transaction systems.

NMCI Support Analyst

Network Engineer

• Maintain multiple computing environments by identifying network requirements, installing upgrades, monitoring network performance, and managing network configuration consistency
• Provide engineering, design, and implementation solutions for multiple network architectures
• Implement local area networks (LAN), wide area networks (WAN), intranets, extranets, and other data networks
• Administer Cisco campus-based switching environments with fiber and copper Ethernet connectivity (1gig and 10gig)
• Install, manage, and maintain Cisco switching components to support campus, WAN, and distributed core architectures
• Work with Cisco chassis based systems, internet circuit termination equipment, and advanced Cisco management tools
• Manage Cisco Prime Infrastructure and analyze network health, workflow, access, information, and security requirements
• Perform router/switch administration, interface configuration, and switching protocols
• Develop and execute test plans to check infrastructure and system performance
• Perform network modeling and analysis and define diagrams and designs for business technology initiatives
• Enforce policies for standardizing systems and maintain core backbone network services by performing upgrades, monitoring devices and logs, and managing backbone infrastructure

Help Desk Specialist

Knowledge Management/Decision Support Systems Administrator

NMCI Support Analyst

Senior Network Engineer