Strada

Account Executive

• Develop and lead the overall CRM evolution to support business goals across marketing, sales, and service
• Build and maintain long-term relationships with customers to foster loyalty and satisfaction
• Serve as the main point of contact for client inquiries, concerns, and feedback
• Analyse customer data and behaviour to identify trends and opportunities for improvement
• Develop and implement CRM strategies to enhance customer engagement and retention
• Collaborate with sales, marketing, and product teams to align customer strategies with business goals
• Monitor and report on customer satisfaction metrics and KPIs
• Manage CRM systems and ensure data accuracy and integrity
• Lead initiatives to personalize customer interactions and improve service delivery

Strategic Account Executive