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About the role
Key responsibilities & impact- Support Managers with client engagement ensuring all information is accurate and provided on time
- Provide support and guidance for all implementations and go lives
- Provide daily functional support to the teams, to support the successful delivery of payrolls and own the end to end payroll process with necessary sign offs
- Responsible for the maintenance of the Client Solution workbook
- Responsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs)and other process documentation
- Ensure and Sign Off System Maintenance Testing
- Support the review of the Statement of Works before its shared with the Client to ensure its fit for purpose
- Responsible for the optimization of HR administrative processes driving efficiency and automation
- Responsible for liaising with customer process leads regarding process gaps, client issues, and escalation handling maximizing client satisfaction
- Responsible for the resolution of technical issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
- Responsible for the resolution of functional issues escalated from the team and ensuring all processes are reported correctly and logged with the necessary details and evidences to redefine and enhance processes with the customer
- Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programmes
- Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed
- Support Year End
- Ability to recognize and deal appropriately with sensitive and confidential information
- Proactively identify upsell opportunities
- Support Management with the resolution of client escalations, along with lessons learnt
- Upskill and develop team members through training delivery and coaching to enable them to fulfil their role
- Build good relationships with internal stakeholders and keep them up to date when needed
Requirements
What you’ll need- 100% Attainment of customer SLA agreements
- Demonstrate professionalism and act responsibly
- Adherence to all Security and Compliance procedures and quality standards
- Flexibility to support a global and fast paced environment
- Attention to detail
- Excellent Dutch written and verbal skills and good English skills
- Self-motivated and a willingness to learn
- Relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environment
- Knowledge on payroll processes, practices and associated legislation
Benefits
Comp & perks- health coverage
- wellbeing programs
- paid leave (vacation, sick, parental)
- retirement plans
- learning opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
payroll processesHR consultingHR outsourcinglegislation managementsystem maintenance testingprocess documentationautomationcontinuous improvementclient engagementissue resolution
Soft Skills
attention to detailprofessionalismflexibilityself-motivatedwillingness to learnrelationship buildingcoachingcommunicationproblem-solvingclient satisfaction