Bookkeeper

• Oversee and manage the client delivery of tax filing, directly and indirectly, through team colleagues and managers.
• Responsible for executing client payroll tax filings, addressing payroll tax notices, and effectively managing client relationships.
• Responsible for overall client delivery and satisfaction in payroll tax filing, payroll tax notices, and assessments.
• Lead, train, educate and inspire a team of professionals to embrace change and drive excellence across all aspects of payroll tax delivery.
• Mentor and develop managers and colleagues, also managing performance and accountability.
• Point of contact and responsibility to support resolving client escalations with a sense of urgency and accuracy.
• Ensure timely accurate responses to clients and/or other Strada teams.
• Provide timely, accurate updates and education regarding tax filing processes, gaps, and requirements.
• Oversee timely research on compliance and regulatory issues.
• Ensure and support compilation, reporting, and analyzing of metrics.
• Use metrics to drive improvements and close process gaps.
• Support various payroll tax initiatives; testing and implementation efforts as needed.
• Coordinate and actively support SOP development, training, communication to team and maintain updates.

Senior Payroll Tax Filing Manager, CPP, EA, CPA

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