Bookkeeper

• Serve as a subject matter expert on payroll tax filing and notice resolution, providing guidance to clients and internal teams.
• Research compliance and regulatory issues; ensure timely and accurate responses to tax agencies.
• Manage and support payroll tax notice resolution, including root cause analysis, penalty and interest calculations, abatement requests, and prevention measures.
• Support onboarding and implementation of new clients, including testing and validation of system interfaces.
• Collaborate with Operations Managers on reporting, metrics, and delivery performance; identify and communicate process improvements.
• Oversee and manage relationships with tax filing suppliers to ensure service quality and compliance.
• Compile, analyze, and report tax filing metrics; monitor variance analysis and escalate issues when needed.
• Approve and manage work checklist queues to maintain accuracy and timeliness of filings.
• Mentor colleagues and share expertise to strengthen team capability.
• Communicate effectively with clients and internal partners on tax operations, issue resolution, and compliance updates.
• Perform under tight deadlines while maintaining accuracy and regulatory compliance.

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