Senior Payroll Tax Filing Analyst – Agency Relations
Strada
Payroll Specialist II
OneSource Virtual
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Act as named Specialist for Managed Payroll and Payroll Administrative customers; and support other OSV payroll, tax and garnishment customers as needed within the service team
- Manage and respond to cases daily to ensure service level agreements and high client satisfaction levels are being met
- Respond to internal escalated cases from payroll team and other internal stakeholders
- Manage the timely resolution of customer issues including handling customer escalations, perform and document Root Cause Analysis and implement remedial procedures to close gaps identified
- Lead scheduled weekly, monthly, and quarterly client calls; participate in new client transition and other service area calls as needed, such as tax
- Configure basic to medium complex Workday pay components, deductions, run categories and support the year-end process and assist with special projects as needed
- Troubleshoot quarter and year-end audit reports and make recommendations to customers
- Meet quality and production metrics and scorecards
- Maintain payroll services support documentation
- Work extensively with peers and customer teams to collaboratively support customers and resolve requests
Requirements
- Associate's degree
- 3+ years of Payroll experience involving end-to-end processing, research, payroll logic, and troubleshooting
- 3+ years Customer Experience, or proven skills to operate at this experience level
- Advanced Proficiency with the Microsoft Word and Excel
- Strong understanding of Payroll Taxes, intermediate Payroll configuration and Payroll Compliance
- Multi-Jurisdiction tax, Payroll Year End and W-2 Support and Adjustments experience
- Strong written and verbal communication skills
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Payroll processingPayroll logicTroubleshootingRoot Cause AnalysisWorkday configurationPayroll complianceMulti-Jurisdiction taxPayroll Year EndW-2 SupportAdjustments
Soft skills
Client satisfactionCommunicationCollaborationProblem-solvingEscalation managementDocumentationTime managementLeadership
Certifications
Associate's degree
