VP/Head of CSM
vivenu
Customer Success Manager
Storyteq
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Ensure customer satisfaction and retention as a Customer Success Manager
- Manage account planning and deepen customer relationships to unlock upsell opportunities
- Collaborate with Account Directors, Sales teams, and Product teams to achieve account goals
- Understand clients’ needs, objectives, and challenges thoroughly
- Enhance client adoption and engagement to foster loyalty
- Develop and execute account plans
- Build and maintain strategic relationships with key stakeholders
- Provide guidance to clients in day-to-day operations
- Deliver platform training and onboarding, including change management processes
- Communicate client requests for features and improvements to Product Owners
- Identify opportunities for growth and engage with the broader account team
Requirements
- Experience in account management or similar roles (Customer Success Manager, Key Account Manager)
- Confident in business settings with sharp analytical skills
- Assertive communicator who can lead meetings and provide actionable insights
- Growth-oriented with strong commercial acumen
- Efficient, consistent, and structured approach to work
- Bachelor's or Master’s degree in Communication, Media, Economy, Marketing, or Behavioral Sciences preferred
- Tech-savvy with willingness to master the platform
- Comfortable thriving in a scale-up environment
- Positive, enthusiastic, and solution-focused mindset
- Excellent communication skills and commitment to client success
- High sense of responsibility internally and towards clients
- Collaborative team player who is eager to learn and humble
