Senior Talent Acquisition
Levelpath
Job Level
Lead
About the role
- Develop and manage the Customer Success organization for Europe, Africa and Asia across all verticals
- Drive efficient, high-velocity hiring and manage capacity planning and workload balancing
- Provide regular coaching, mentorship, performance reviews and career development plans
- Drive customer territory management, align segmentation and CSM capacity with growth potential
- Build executive relationships, conduct business reviews, workshops and advocacy programs
- Act as strategic advisor and coach CSMs on success plans and customer engagement
- Track and analyze KPIs across onboarding, adoption, revenue realization, customer health and retention
- Use data to drive process improvements, coordinate with cross-functional teams for issue resolution
- Ensure teams use tools and training effectively; foster a culture of experimentation using AI and automation
- Partner with Sales, Global GTM and Marketing; champion voice of the customer and contribute to strategic planning
Requirements
- 3+ years of leadership experience in Customer Success, Event Ticketing/Live Events, or consulting/change management
- Proven success in high-growth environments (30%+ YoY), ideally at a scale-up or post-Series B stage
- Experience building relationships with senior stakeholders across ticketing, eCommerce, IT, and the C-suite
- A hands-on leadership style and track record of developing high-performing, distributed teams
- Passion for customer success strategy, frameworks, and scalable methodologies
- In-person presence is expected five days a week in Düsseldorf HQ
