VP Customer Success
cargo.one
Global Omnichannel Customer Engagement Lead
Sobi - Swedish Orphan Biovitrum AB (publ)
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇩🇪 Germany
Visit company websiteJob Level
Senior
About the role
- The Global Omnichannel Customer Engagement Lead will be responsible for delivering seamless and engaging experiences for healthcare professionals (HCPs) and other key stakeholders across all platforms, accelerating brand engagement and topline growth.
- The successful candidate will work in close collaboration with global cross functional and affiliates teams.
- This is a hands-on role requiring deep digital and omnichannel experience within the pharmaceutical industry.
- You should be confident to work independently in a matrix management environment, developing impactful customer journeys, high quality content and engaging affiliates in effective deployment across channels.
- Experience in rep triggered and blast emails, webinar platforms, HCPs portals, content tagging, Veeva and KAM orchestration are extremely important.
- The ability to communicate to stakeholders at all levels with clarity and vision is a must.
- Sobi is a dynamic environment which requires individuals that can work at pace and scale. There is tremendous opportunity to shape the digital and omnichannel roadmap for the region.
Requirements
- University degree level education –Marketing, Engineering, Data or Computer Science
- Digital/omnichannel experience at regional or global, including leading extensive digital projects within the pharmaceutical industry
- Additional commercial experiences including sales, marketing and business intelligence
- Knowledge of analytic skills, Qlick/Power BI
- Experience with CRM ecosystems such as Veeva including campaign manager
- Desirable experience in data flows/warehouse
- Ability to communicate complex digital strategies in simple, compelling narratives
- Cross-cultural leadership, effective communication and team working skills
- Multi stakeholder project management and leadership experience, delivering results on time and within budget
- Flexibility, ability to manage change and operate in an environment of uncertainty
- Fluency in written and spoken English
- Additional European language skill is desirable
Benefits
- Competitive compensation for your work
- Emphasis on work/life balance
- Collaborative and team-oriented environment
- Opportunities for professional growth
- Diversity and Inclusion
- Making a positive impact to help ultra-rare disease patients who are in need of life saving treatments
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
digital experienceomnichannel experienceanalytic skillsdata flowsdata warehousecampaign managementcontent taggingemail marketingwebinar platformscustomer journey development
Soft skills
effective communicationcross-cultural leadershipteam workingproject managementflexibilitychange managementindependent workstakeholder engagementclarity in communicationnarrative development
