Client Success Specialist

The Flex

full-time

Posted on: 10/19/2025

Location Type: Remote

Location: Remote • 🇩🇪 Germany

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Mid-LevelSenior

About the role

Customer Support – Be the primary point of contact for guests and landlords via chat, email, and phone — solving issues quickly and efficiently.
Onboarding & Education – Guide new landlords and partners through our PMS platform to ensure they extract full value from our tools.
Issue Resolution – Troubleshoot technical or operational problems, escalating where necessary to ensure smooth operations.
Customer Insights – Track satisfaction metrics, gather feedback, and identify recurring issues to improve service quality.
Cross-Team Collaboration – Work closely with Operations, Product, and Tech to enhance workflows and refine the end-to-end customer journey.
Upselling & Retention – Spot opportunities to enhance guest stays and strengthen relationships with landlords.

Excellent written and verbal communication skills.
Experience in customer success, hospitality, or property management.
Comfort using tools like CRM, PMS, and other digital support systems.
Strong problem-solving and organizational skills with great attention to detail.
Empathy, patience, and the ability to stay composed under pressure.
Fluent in English (additional languages — especially French — are a plus).

Benefits

Build impact. Be part of a company redefining how the world rents and lives.
Global exposure. Collaborate with a diverse, high-performing international team.
Real growth. Advance your career as The Flex scales across continents.
Performance-driven rewards. Competitive salary and bonuses based on results.
Remote-first culture. Work from anywhere — we value output over hours.

Tip: use these terms in your resume and cover letter to boost ATS matches.

communication skillsproblem-solving skillsorganizational skillsattention to detailempathypatiencecomposure under pressure