Customer Success Manager

• You act as the primary point of contact for (international or national) customers, advising and supporting their strategic development — your goal is to ensure the customer achieves their objectives and remains successful long-term
• You support decision-makers at existing and new customers (program management, department heads, executive leadership) to ensure our solution delivers maximum impact
• You identify opportunities and potential performance challenges early and develop tailored actions — through regular performance and project steering meetings you help customers reach their goals efficiently
• You deliver targeted training and guide customers through implementation to ensure they realize the full potential of our solution
• You create audience-specific and topic-driven dashboards and analyses for the company’s performance management
• You present new product features and plan their rollout together with the customer — always with the aim of increasing the value of our solution for the customer
• You identify opportunities to deepen the customer relationship and optimize licensing

Senior Customer Success Manager

CX/CRM Consultant

CX/CRM Consultant

Customer Success Manager