Storyteq

Revenue Operations

• Support Storyteq’s commercial teams by ensuring the quality, accuracy and reliability of our data in HubSpot.
• Monitor pipeline accuracy, ensuring records are complete and correctly assigned.
• Drive insights from commercial data and document processes for consistency and scalability.

Junior RevOps Associate

Customer Success Manager

• Own day-to-day relationships across a portfolio of key Martech clients
• Proactively monitor client health, identify risks, and ensure clients are consistently getting value from the platform
• Manage client onboarding, training, and product adoption to set new and existing clients up for success
• Be the primary point of contact for client queries and support requests, managing these with care and efficiency
• Support upsell conversations by understanding client needs and identifying opportunities to expand platform usage
• Develop deep working knowledge of the Storyteq platform
• Support clients through system enhancements and help them navigate new features and workflows
• Understand client content production processes and agency workflows to provide practical, relevant guidance
• Collaborate closely with the wider Storyteq APAC team on delivery, escalations, and product feedback
• Engage with Storyteq colleagues across our global offices - some flexibility with hours is required to accommodate occasional cross-timezone calls
• Maintain accurate records of client interactions and activity in HubSpot
• Contribute to client health reporting and feed into the voice of customer programme

Product Manager

• The Product Owner drives product value and contributes to competitive advantage.
• Supports roadmap processes, generates product insights, analyses competitors.
• Works closely with engineering teams to deliver high-quality products on time.
• Participates in agile ceremonies and makes fast, clear decisions during development.
• Writes clear user stories, defines acceptance criteria, and prioritises work.
• Ensures quality throughout the development and release process.
• Reports on use and adoption of different product areas, providing actionable insights.
• Champions product vision, strategy, and innovation to relevant stakeholders.
• Maintains understanding of user needs and customer feedback.